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- Manage a team of analysts supporting the development of client relationships
- Manage workloads across the analyst team, encouraging and facilitating sharing of ideas and information
- Ensure quality standards and processes are adhered to across the team, and that compliance requirements are met
- Identify and support the implementation of process and system changes
- Support analysts in handling errors, problems and complaints
- Ensure Process maps and administration guides are updated, and undertake an annual audit of all processes
- Prepare client reports and presentations, including data sets and benchmarking
- Manage telephone and email queries from clients, and at as a main point of contact
- Oversee delivery of claims and underwriting activity
Your skills:- Minimum of 4 years' experience working within an insurance or intermediary environment, ideally focusing on private healthcare and group risk
- Excellent customer service skills and relationship building skills
- Good written and verbal communication skills
- Proficient in all Microsoft applications with a heavy emphasis on Excel and PowerPoint
- Attention to detail and good at critical thinking
- Ability to think intuitively, assertively and creatively
If this sounds like you, please apply today.