Customer Service Advisor - Warwickshire, United Kingdom - Right Now Recruitment

Right Now Recruitment

Verified Company

Warwickshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multiple Customer Service vacancies
Right Now Group is delighted to be exclusively partnering with an industry-leading manufacturer Hansgrohe to recruit a number of exciting Customer Service Advisor roles within their existing Customer Service Team

Hansgrohe recently announced an exciting, £5 million relocation to a brand new, all purpose-built 44,000 square foot state-of-the-art facility in Tournament Fields, Warwickshire as they look to grow their already established brand in the UK and Ireland.

About the Hansgrohe Group - Setting the Beat of Water. Since 1901.

With its brands AXOR and Hansgrohe, the Hansgrohe Group, based in Schiltach/Southern Germany, enjoys a reputation as a leader in innovation, design and quality within the bath and kitchen industry.

The Hansgrohe Group stands for long-lasting quality productsand for responsibility towards people and the environment.

Job Title:
Customer Service Advisor

Job Type:
Full-Time Permanent

Hours: 37 per week Mon-Fri

Salary:
£24,000 per annum + enhanced benefits

Location:
Warwick - office based

As a Customer Service Advisor you will be responsible for:

Answering a high volume of inbound customer calls
Working alongside head office and other key internal stakeholders to provide outstanding levels of customer service
Developing technical product knowledge in order to provide detailed customer support and handle fault resolution
Working with in house systems including SAP to accurately store information
Providing aftersales support and identifying spare parts

Desirable Skills:

Good attitude and people skills
Attention to detail
Experience in working within a busy Customer Service role
Problem solving skills
Previous experience in working with CRM systems, or strong systems skills
Interest in understanding and working with a range of technical products

Please Note:

You must be available on Wednesday 7th or Thursday 8th December for a face-to-face interview, assessment and also to find out more about how Hansgrohe can support and develop your future career.

This will be held in and aroundTournament Fields.