Client Communications Manager - Manchester, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Overview

Who we are

BNY Mellon Marketing & Communications
It's an exciting time to join the award winning BNY Mellon Marketing & Communications team. Our team is focused on delivering brand recognition, growth, increased client loyalty and employee engagement. We are a world-class, integrated marketing and communicationsorganization, aligned around the needs our clients and the industry.

Role description

BNY Mellon is seeking a Client Communications Manager, who will be responsible for the development and implementation of strategic client communications to support overall strategy of the firm, spanning across regions and business lines.

This individual will collaborate with stakeholders across the enterprise to manage the development and execution of communication plans in support of BNY Mellon's key strategic corporate objectives, including business change and regulatory initiatives.

Leveragingour global communications best practices, this individual will play a critical role in supporting client retention through providing clear and compelling communications to internal and external audiences designed to elevate the overall client experience.

Key responsibilities:

Manage client communication assets from inception through execution, including development of key messaging, driving communications processes and governance, securing approvals and distribution to targeted audiences
Liaise with Business Change and Regulatory stakeholders to develop communications strategies and plans regarding regulatory and change communications
Develop and implement strategic client communications plans to support critical clientimpacting initiatives, regulatory change programs and strategic business change
Provide communications consultancy, advising on optimal client outreach strategies, distribution channel management and other tactics
Master digital tools to prepare and distribute internal and external communications to targeted audiences
Liaise with various internal teams to contribute to and/or assist in the establishment of internal/external resource sites

Qualifications:

Impeccable written and oral communication skills
Strong editorial background and proofreading skills, adhering to established best practices and technical style guides
Effective networking skills and ability to cultivate collaborative partnerships with crossfunctional teams, as well as seniorlevel management
Solid project management skills, leading communications initiatives and taking full accountability for communications deliverables and project workstreams supporting business lines and regulatory/change programs
Focused commitment to elevating overall client experience through thoughtful engagement strategies and compelling communications
Demonstrated experience with formal internal and external business communications, including FAQs, talking points, presentations, newsletters, etc.
Flexible approach to duties and scope of delivery is essential, with the ability to manage multiple priorities and deadlines, supporting individual business lines as well as global enterprisewide initiatives
Ability to proactively identify obstacles and recommend solutions, particularly within the context of a global, matrix financial services firm with multiple client touchpoints
Demonstrated track record in developing and executing client communications strategies to internal and external audiences across a variety of channels, including digital and social
Deep and broad business acumen; solid understanding of financial services industry a plus
Experience working in a global, matrixed organization and shared accountability in a crossregional team environment
Relevant years of professional experience in corporate communications, preferably within the financial services industry
Bachelor's degree or the equivalent combination of work experience required

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle.

BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets.

BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world.

Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets.

It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart.

Make your mark:
careers.