Infrastructure Analyst - Liverpool, United Kingdom - Torus Group

Description

The Vacancy

A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.

We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region's largest affordable housing provider.

Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of 'growing stronger communities'.

We currently seeking an Infrastructure Analyst to provide the day-to-day operation of delivering and maintaining an effective and efficient IT infrastructure across the group.

This is an important role in which you will:

• Provide high quality ICT services to managers, staff and other customers within a culture of openness, participation and performance
• Maintain the existing technical infrastructure of Torus IT systems and telephony
• Support the Service Delivery and Infrastructure Manager in best practice for requirements analysis, planning, design, deployment and ongoing operations management
• Assist with the delivery of projects contained within the IT strategy
• Assist in ensuring that reporting requirements are being met
• Assist with the development and implementation of data and voice / video communications systems
• Ensure hardware inventories are checked and updated regularly
• Ensure effective and robust security and backup systems are in place for both data and equipment

To be successful in this role you will:

• Hold a degree in a relevant subject or have equivalent experience
• Have demonstrable experience of delivering IT infrastructure operational services
• Have experience of excellent customer service within an IT environment in a large and complex organisation
• Have a track record of transforming processes to improve performance based on intelligence led data and strong project management skills
• Have evidence of operating collaboratively as one team to take collective responsibility for overall performance
• Have experience of the following:

Citrix Virtual Applications and Desktop

Citrix NetScaler

Network Administration

VMware

Microsoft Office 365

Microsoft Exchange 2013

Microsoft Windows Server 2008 / 2012 / 2016 / 2019

DHCP / DNS

ITIL Service Delivery

• Have knowledge of ICT security and auditing requirements
• Be able to plan and prioritise own workload
• Be highly motivated and resilient

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you'll enjoy working with us.

In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C's

Happy to Talk Flexible Working