Lettings Coordinator - Basingstoke, United Kingdom - VIVID Housing

    VIVID Housing
    VIVID Housing Basingstoke, United Kingdom

    2 weeks ago

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    Description

    We're VIVID –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people


    We're recruiting for a Lettings Coordinator to join our team Based out of our Basingstoke office, we offer a flexible approach to working between home and our offices. This is a 12 month fixed term position, working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working.

    Here's the facts about the role:

    As lettings coordinator, you'll provide an efficient lettings service to prospective and existing customers across a range of property types. You'll manage the complete void and lettings process to achieve the quickest re-let times, working closely with the void repairs teams to make sure the voids process is effective. And that information is shared, and handover dates are agreed.

    You'll assess applicants and co-ordinate viewings and sign-ups, ensuring that you keep customers informed at all stages of the process; therefore creating a positive customer experience As part of this process, you'll undertake affordability and suitability checks, managing the nominations process between local authority and other partner landlords. Effective relationship building is an important part of your role as you'll be required to establish partnerships with relevant voluntary and statutory agencies, local authorities and other relevant support agencies.

    Cross-team working is important as you'll have regular contact with our neighbourhood teams to complete the necessary assessments and visits. As well as the support teams to make sure customers are referred at the start of their tenancy (if necessary). You'll have a good background in a customer focused role with experience of liaising with internal and external customers. You'll work well as part of a team, using your initiative to effectively manage your workload with minimal supervision. It'll be really beneficial if you have existing knowledge of social housing and lettings processes.
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    First stage interviews are due to take place Friday 10 May.