Customer Services Advisor - Wigan, United Kingdom - Wigan Council
Description
Wigan Life Centre South
College Avenue
Wigan
WN1 1NJ
Salary: Grade 5, £12,351 - £13,667 per annum. £ £14.16 per hour
1 x 18.5 hours: 14:18pm-18:00pm Wednesday / 10:00am-18:00pm – Thursday, Friday
The team is essentially office based with some flexibility.
Your role:
We require a Customer Service Advisor to join our busy and forward-thinking Community Adult Front Door team to support with the delivery of our service. Your role will include working as part of a multi-disciplinary team, supporting residents with a range of enquires, within Adult Social Care.
Working as part of a supportive team, you will provide a front-line service answering incoming calls, emails and webforms – which may be from vulnerable individuals or be of a sensitive nature. You will provide advice and guidance within specific legislation and be required to capture information on various computer systems.
About you:
We're looking for someone who is solution focused and passionate to deliver an excellent first point of contact resolution service to the residents of the Wigan Borough. Driven and confident at working in a fast-paced environment, you will have the ability to work well as part of a team and unsupervised. We will also expect to see strong communication skills both written and verbal.
You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills and talents of our residents ensuring they are signposted to the relevant support access routes that could improve their health and wellbeing.
About us:
Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards and has recently published , our ambitious plan for our borough. We are signed up to the ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
Our Community Adult Front Door team is the first point of contact for Adult Social Care. It is a multi-disciplinary team that focuses on Early Intervention and Technology to support independence, wellbeing and prevention. We actively promote an asset-based approach, enhancing community knowledge and linking in with the VCSE sector. We may also be required to deal with emergency situations linked to Adults and Children's Social Care during our extended hour's service.
If you have the drive to support the residents of the Wigan Brough then we'd love to hear from you
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits to find out more about working for #TeamWigan.
Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
To be appointable in this role you must be able to prove you have the right to work in the UK. If you are unsure, please visit the below link to check you qualify to apply. Please note, at present we are not a licenced sponsor.
For further information, or an informal discussion about this role, please contact Diane Clarke on
To view the details relating to this position, please click the links below:
Interview date: Week Commencing Monday 20th May 2024