Customer Success Apprentice - London, United Kingdom - Experian

Experian
Experian
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

Who are Experian?
We are the world's leading global information services company.

During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.

We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.


We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity.

We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.


Our approach to flexible working


We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life.

Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work.

So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.


Accepting you, for you.


We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging.

Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work.

We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave.


Job Description:

Business-to-Business (B2B) sales is a dynamic and exciting area within Experian.

You'll be working as part of the business area which offers data quality software to a range of B2B clients across sectors including Retail, Finance, Gaming, Fintech, Public Sector and Utilities.

The products help companies improve the quality of data across their organisation, enabling them to better serve their customers.


In this role, you'll join us as a
Customer Success Apprentice, working within our Customer Success team.
The team
focus on customer satisfaction to ensure we retain our existing B2B client base, as well as working to identify new business development opportunities.

To put it simply, our team are experts in customer satisfaction, and they make sure our clients keep working with us and spread the word to others

Day to day as a Customer Success Apprentice, you will:

  • Be supported to look after an existing client portfolio, to ensure clients maintain their relationship with Experian.
  • Attend meetings and speak to clients both over the phone and inperson.
  • Work closely with clients to identify cross sell/upsell opportunities.
  • Work on account plans and liaise with teams to resolve any issues or risks to maintain customer satisfaction.
The best part of it all? The support you get from Experian.

You'll work with wider sales and support teams, giving you the remit to build your network, broaden your knowledge and gain insights into our business.


Alongside your role you'll complete a **Business-to-Business Sales
Degree
Apprenticeship** with one of our partner Universities through blended learning (mix of on-campus and online).

The duration of the course is 3 years and in addition to your salary, you'll benefit from fully paid tuition fees, as well as our support every step of the way.

The Degree Apprenticeship will enable you to bring to life what you're learning in the classroom, into the workplace


If you're highly organised, driven by hitting goals and targets and passionate about building strong relationships, this is a career path you don't want to miss out on.

In return, you have the amazing opportunity to genuinely impact business success.


If you choose to join us, you'll receive industry training, wide-reaching career opportunities and a wealth of support through our Early Careers Network, buddy, line manager & mentor scheme.

You'll also join onto Experian's structured 2 year Early Careers Development programme, which is packed with workshops, short-courses & online material designed to help kick-start your career.

Our concept is simple. We believe in expanding horizons - it's what makes Experian a global leader and a Top UK Tech Employer.


Qualifications:


  • To have obtained or be predicted to achieve at least 96 UCAS points from 3 A Levels (or equivalent qualification eg. BTEC) at Grade C or above.
  • To have obtained GCSE Maths and English at Grade C/Grade 4 o
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