- Confirm, BMI360 and other local systems: Account management, user training, error reporting and local ownership of system issues for escalation and onward resolution
- Office 365: Ownership of the local SharePoint site, including all management and administration of user access and site content
- Hardware: Local issue resolution and management of contract IT devices including tablets and mobile phones, acting as the interface with Group IT for all activities, ordering, set up, decommissioning etc
- Assisting with site-based hardware (Tablets) as required across all areas of the contract.
- Confident IT / System user
- Driving licence
- Understands technology and its role in delivering our transformation
- Able to make effective decisions
- Analytical
- Stakeholder management / motivated to deliver customer satisfaction
- Compliance with all aspects of Balfour Beatty and client HSEA policies
- Management of all aspect of project data in terms of reporting requirements.
IT Field Engineer - West Midlands, United Kingdom - Balfour Beatty
Description
About the role
Our work matters to millions. Itll matter to you too. Join our Living Places team as an IT Field Engineer and you'll be a big part of fascinating, complex, varied and meaningful work.
Provide onsite support the use of Visual Management on the contract utilising available systems and data. Support improvement projects by developing, reviewing, and analysing. This will require travel to various locations around Warwickshire and Solihull .
What you'll be doing
As an IT Field Engineer , you will have the following accountabilities:
Identification of digital improvements / innovation and support changes to Warwickshire and Solihull Contract to improve performance.
Support a culture of continuous improvement through engagement with contract team to enable innovation across all aspects of the contract.
Act as the point of contact for all IT and digital activities on the contract, driving improvement in the use of IT, while ensuring appropriate use by all staff.
Act as a Super User for all IT systems and platforms used on the contract, specifically:
Who we're looking for
You will have the following:
Why work for us
Day in, day out, our teams deliver some of the UKs most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasnt rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package thats right for you and your life. Here are some of our key benefits:
Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more