Jobs

    IT Support Technician - Essex, United Kingdom - Trigyn Technologies

    Trigyn Technologies
    Trigyn Technologies Essex, United Kingdom

    1 week ago

    Default job background
    6-12 months (contract)
    Description

    Job Description:

    Trigyn's direct client in Baltimore County Maryland has a long term contract assignment for an IT Support Technician.

    (ONSITE/TRAVEL- Work location will be at multiple schools/locations within Baltimore County).

    Roles and Responsibilities:

    • Communicate effectively with all levels of customers including administrators, staff, students and vendors

    • Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)

    • Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures

    • Installs and configures supported device operating systems

    • Performs routine diagnostics and maintenance with multiple operating systems

    • Installs and configures applications and other supported software packages

    • Tests new releases for supported systems

    • Performs network support and troubleshooting duties

    • Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages

    • Troubleshoots hardware and software issues

    • Assists teachers with resolving device related problems

    • Integrates knowledge and skills from a range of technologies to address work
    assignments and problems of moderate complexity

    • Coordinates with vendors when necessary

    • Participates as team member on small and/or large projects

    • Records activities in the work order system

    • Updates/Creates internal supported system documentation.

    Required Skills:

    • Associates Degree in a related technology area

    • Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software

    • Knowledge of Windows and Apple hardware and software platforms

    • Ability to perform technical tasks with minimal supervision

    • Must be able to follow oral and written directions

    • Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.

    • Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)

    • Ability to lift 50 pounds and climb a ladder.

    NOTE:

    • Work location will be at multiple schools/locations within Baltimore County.

    • Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.

    • Workdays are M-F. No holiday pay or school closing pay will be paid.

    • Travel is a part of this position's duties.

    Desired-any of the below will be a plus:

    • Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.

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