Desktop Technical Platform Manager - Manchester, United Kingdom - PwC

Description

Desktop Technical Platform Manager

What's happening at PwC?

As part of PwC's global strategy, The New Equation, we're investing significantly in skills, capabilities and technologies to address the breadth and complexity of the challenges that our clients face with their businesses and in society. One of our responses to this was establishing Tech Central, a technology focused function working alongside other PwC teams.

What's happening in the function?

Tech Central is rapidly growing and the environment that our people work in is fueled by ingenuity, collaboration and innovation. Our people are skilled and passionate about the work they do. As part of the team you'll experience an environment consisting of a wide range of technologies with ample room for you to learn, grow and innovate.

About the team

This role offers the exciting opportunity to join a rapidly growing Platform Management function at PwC. We are responsible for the management & stability of enterprise systems that form the core infrastructure for the firm.

Your role will include managing & maintaining large technology infrastructure, with a focus on Desktop, and working closely with various stakeholder groups to ensure maximum uptime & reliability of this platform. This is a crucial role as many of the firm's offerings rely on the quality of our Desktop Estate (PC, Mac and VDI)

Job Skills

• Provide technical input to produce clear and visible roadmap for the Desktop Platform that communicates desired outcomes and goals
• Gathers feedback from clients, developers and product stakeholders to continuously improve the Desktop's platform features and experience
• Contributes to a Desktop platform lifecycle plan that builds in quality assurance whilst being mindful of data protection processes and frameworks
• Provide input on the Total Cost of Ownership (TCO) data and advise on metrics for the basis of showback/chargeback
• Be accountable for ensuring that we deliver services into operations inline with Information Security Policy Controls Standard and Operations Delivery Processes
• Be accountable for ensuring production platforms (eg Windows, Apple MacOS, VMWare WorkspaceOne) are operationally reliable, available and secure inline with the Information Security Policy Controls Standard
• Demonstrate compliance with Information Security Policy Controls Standard and Operations Delivery Processes. Providing necessary evidence to support audit activities as required.

Related Expertise

• Ability to articulate complex technical to non technical audiences in order to support the optimisation of the Desktop platform service.
• Experience working with large enterprise platforms that form the critical infrastructure of an organisation (eg MS SCCM, MS Intune, VMWare WorkspaceOne)
• Ability to collaborate with a multitude of different people from within technology or the business.
• Bring experience of technology to provide input on platform selection and development, and drive consistency and innovation throughout the Platform Management team, promoting the adoption, use and best practices of platform services

Technical Experience

The successful candidate will have advanced knowledge of the following technologies:

• Microsoft Win11 (OS, Windows Registry, Device Manager, File and Folder Structure/rights, User Access Controls)
• Scripting and Software packaging (eg Microsoft Installer, Powershell, Command Interface, WMI)
• Group Policy Object (GPO)
• Notebooks, Desktops and related accessories including and understanding of the internal components and their overall functions (eg CPU, Chipset, Memory, Hard Disk)
• PC software distribution (eg MS SCCM, MS Intune, MS Endpoint Manager, WMWare WorkspaceOne)

An understanding of the following technology would be desirable:

• Security Software (eg Bitlocker, Windows Defender)
• Networks (protocol stack)
• Virtual Desktop Infrastructure and workstations (VDI eg Windows365, VMWare, Citrix)
• Active Directory
• Messaging (Mail, IM)
• Cloud-ready architectures utilising infrastructure and platform cloud services (eg Azure, Microsoft365)
• Product knowledge (MS Office, Google Workplace, Peripherals, Certificates, Imaging, Drivers, Printing, HTML and SQL)

Not the role for you?

Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for

The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.

The Deal

'The Deal', our firmwide Employee Value Proposition' empowers our people to be the best they can be. Learn more.

Our commitment to you

We're committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Application support

If you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you. Learn more.