1st Line Support Engineer - Weybridge, Surrey, United Kingdom - Skillframe Ltd

Description

Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base.

Previous experience providing IT support. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development.
You will be given full training on every aspect of the role.

This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex.

Perhaps you have already completed a year or two in an IT Support role.
Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns
A degree in Computer Science or equivalent
A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage
Knowledge of Office 365, Active Directory and VMware
Experience in ITIL framework
Logical thought processes and analysis techniques coupled with the ability to think outside the square
Ability to travel when required

The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required.

We currently have 4,690 live graduate jobs and we're adding more all the time.
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