Cloud Adoption Manager - London, United Kingdom - Oracle
Description
ROLE AND RESPONSIBILITIES
The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle.
TYPICAL ACTIVITIES:
Drive a fast and smooth Customer activation
• Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth
• Provide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activities
• Equip the customer with the relevant knowledge for early usage
LEAD THE CUSTOMER'S ADOPTION PLAN
• Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization
• Supervise and predict consumption fluctuations, define and implement corrective actions
• Pro-actively monitor burn rates and provide consumption forecast
• Assess churn risk (customer or service) and formulate mitigation plan
• Detect and flag potential new workloads (to ACEs – Account Cloud Engineers) or new implementation opportunities
• Drive Go Live Assurance to guarantee success in this Critical Milestone event for the customer
• Provide "Longer Term" customer assistance on environment already in Production through Operations Monitoring and Optimization AdvisoryEnergize Customers interest by sharing information and facilitate connection with relevant Oracle activities
• Share and/or recommend customer/ industry specific standard methodologies & content
REMOVE BARRIERS
• Assure progress and prompt resolution of SRs and customer concerns by engaging relevant teams and advocating for customers
• Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales...) to formulate a resolution plan
• Act as a customer advocate for product features and requirements
Career Level -
Career Level -
SKILLS AND PROFILE
To fulfill the role of a CAM we are looking for individuals matching the following profile:
Confirmed experience in Tech Cloud (IaaS and PaaS) engineering roles with a track record of successful customer engagements.
PASSIONATE ABOUT TECHNOLOGY WITH BREADTH AND DEPTH KNOWLEDGE
• Certified on OCI (or equivalent certifications from competition) – minimum OCI Associate Architect level
• Solid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plus
IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries
HIGH ENERGY AND COMMUNICATION SKILLS
Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success
• Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
• Project Management - knowledgeable of the most common PM methodologies and tools (ie. Prince2)
• Focused on results to improve problem resolution & customer concern management
• Possesses strong listening and coordination skills to comprehend customer's issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution
• Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking
• Ability to identify and handle critical issues
CUSTOMER LIFECYCLE AWARENESS
• Able to understand the customers' existing IT landscape, business requirements and their definition of success.
• Position Oracle as a business partner by delivering value to functional through executive levels
COMMERCIAL BUSINESS UNDERSTANDING
• Partners with Sales, Account Cloud Engineers, Domain Specialist, Architects and implementation teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy
COLLABORATION SKILLS
• Standout colleague with phenomenal networking and stakeholder management abilities
• Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs
Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates