Customer Experience Team Leader - Edinburgh, United Kingdom - The Tartan Blanket Co.

The Tartan Blanket Co.

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TBCo is a purpose-driven company focused on designing a better tomorrow with warmer people and a cooler planet.

We create design-leading sustainable blankets, scarves and other products that bring warmth whilst having a positive impact and are soon to be B-Corp certified.

We are looking for a passionate Customer Experience Team Leader to lead the team and offer an amazing customer experience both instore and on-line.

You will be running our flagship store in Leith Edinburgh, whilst also co-ordinating the customer experience support team online, to offer support to all sales teams and customers online.

As a Customer Experience Team Leader, you will be responsible for:

Leading, co-ordinating and motivating a team of sales associates to manage all customer support needed online and instore
Helping to set store sales targets and ensuring they are met or exceeded
Working with the sales team to ensure customer support tasks are actioned by your team in line with their level or priority
Ensuring that the shop is replenished, merchandised and clean at all times
Ensuring the team is providing excellent customer service
Keeping track of inventory and ordering new stock as needed
Working with the product and brand teams to ensure the shop is visually merchandised to a high standard and easy to shop for customers
Manage the organising and running of community building events instore
Working as the key customer service support person for one or more sales teams including Wholesale, Corporate and Retail
Looking for ways to improve efficiencies and optimise customer support online and instore
Developing initiatives to drive traffic and sales in store
Managing the rota to ensure adequate cover for the store at all times
Recruiting and training any additional team members when needed
Previous retail leadership or management experience
Excellent communication and customer service skills
A passion for fashion and sustainability
A positive and enthusiastic attitude
An ability to interpret and utilise sales data
Strong IT skills
The ability to work in a fastpaced dynamic environment

At TBCo we have built a strong culture around our values which are: We are warm, we are responsible, we are striving for better and we are a creative collective.

We are looking for someone who embraces these values and is ready to join our creative and dynamic team to help continue to drive our growth

Benefits:

We want to be more than just a place to work.

We offer benefits such as profit share, flexible holidays, additional picnic blanket day, comfort blanket day and birthday days off, a share warmth day to give back, employee discounts and team events throughout the year.

Details

Location: 5 days a week based at our Leith Studio, Edinburgh

Hours:
Mon-Sat 8am-4.30pm or 9am-5.30pm, a minimum of 2 Saturdays a month with be required

Salary:
£26-28k pa dependent on experience

The closing date for this position is Friday 17th Feb 2023