Customer Advisor - Royal Tunbridge Wells, United Kingdom - The AA

Description

What will I be doing?

You'll be taking inbound customer calls, resolving queries and effectively handling customer vehicle damage claims. You'll ensure proactive end-to-end management of a range of customer claims and provide outstanding customer service throughout.

Day to day you'll be:

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand

We're looking for someone to become:

• A problem solver: you'll understand incoming information and make logical decisions quickly and efficiently
• An explorer: you'll need be curious and inquisitive; learning new information and applying it quickly
• A self-starter: you'll be proactive taking pride and ownership in your work
• A smooth operator: you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Additional Information

The Recruitment Process

No CV, no problem

We believe that you can be a great fit for this job based on your behaviours and natural abilities, rather than your past experience, so you don't need to submit a CV with your application. Instead, simply complete our application form and you'll be sent a series of games that will identify your natural strengths and preferences and will determine your suitability for the role. In return, we'll automatically provide you with some valuable feedback.

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You'll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we've made you an offer and completed your pre-employment checks, you'll receive your contract.

Training and going live on the phones

From the first day of your journey at the AA, we're here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you'll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto the Academy where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.