Technical Administrator - Leeds, United Kingdom - Claranet

Claranet

Verified Company

Leeds, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Maintaining of customer portal systems
Managing customer and group mailboxes
Managing, maintaining and adding records to Kanban board style tracker ensuring accuracy and links to resources for that record are correct
Assisting with the assessment and improvement of current automated matching systems
Verifying customer status and sending chasers where necessary
Coordinate operational activities for all team members
Log technical enquiries on to systems
Create and maintain the register of manuals and documents for team use
Complete any admin work that supports team leader/manager, including minutes of meetings and any team documentation required
Maintain good internal relationships and be a great team player
Management of various spreadsheets (e.g. those denoting statuses of projects, training, review responses and actions)
Ensure that all customer queries received are handled within twelve hours
Provide excellent customer service at all times
Arrange, call, and complete customer meetings with regards to advisory information
Understand technical terms and have a willingness to learn on the job

Teams to collaborate with
-
Customer Experience and Managed Services - ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions.
-
Portfolio, Alliances & Technology Practices - support efforts to embed Cyber Practice function services into customer solutions.
-
Finance & Corporate Development - submission of any work-related expenses.

About You:

Behavioural competencies - organisational and behavioural fit

Customer facing, able to represent Claranet confidently and professionally
Willing to travel to deliver onsite work as required
Ability to identify and work with colleagues to deploy improvements to delivery processes
Selfmotivated and able to work in an independent manner as well as part of a dynamic team
Excellent written and oral communications skills
Excellent attention to detail
Good numeracy and organisational skills
Positive, collaborative, and enthusiastic
Processdriven way of working with good technical mind
Happy to work in a small and closeknit team

Critical competencies - technical fit

Demonstrate technical understanding such as networking, messaging, Virtualisation, Telephony (Cloud would be an advantage)
Experience of working effectively within a team and ability to work to own initiative
Experience of working with agile ways of working and Kanban systems
Competent at producing documentation and Visio, project plan documents
Ability to read and interpret customer drawings and schematics where necessary
Proven experience of providing administrative support for operational teams in a pressurised environment
GCSE in English, Maths, and IT

Desirable competencies

Knowledge of any regulatory or industry standard frameworks such as ISO 27001 would be advantageous
Knowledge of Cloud Azure, AWS or GCP desirable

About Us:

About Claranet
At Claranet, we're experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We're committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation.

Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business.

We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Working For Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it).

We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms, and app supported benefit access.

But what we think makes us different is 'Team Claranet,' our dedicated internal part of the business that supports you with matters close to your heart.

We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee's fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce.

We are also very proud members of Tech Talent Charter, a government supported,