Sales Administrator - Chessington, United Kingdom - TWENTY 2 RECRUITMENT

TWENTY 2 RECRUITMENT
TWENTY 2 RECRUITMENT
Verified Company
Chessington, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role:

To provide exceptional customer service for both internal and external customers.


To provide customer support with spares and parts ordering for our products, offering guidance to both internal and external customers.


To manage the spares inbox and ensure queries are answered in a timely fashion and will ensure all orders are processed accurately and efficiently.

In addition to day-to-day inbound order processing, you will be expected to develop new client relationships,along with managing the existing portfolio of customers and distributors.

To take ownership and manage your workload to ensure complete and professional customer care.

The role will involve a hands-on, proactive approach to sales and order processing.


Key Responsibilities:

This is not an exhaustive list of all duties but covers the core needs required to fulfil the role.


Sales

  • Ongoing tracking of orders for customers, with regards to delivery status and the timely updating to the customer in the event of a delay. Releasing orders from the backorder report.
  • Processing customer payments.
  • Liaising with carrier to resolve delivery difficulties and disputes.
  • Run weekly reports to make sure that all quotations are chased and take of system after 30 days.

Spares Specific
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Recommend related parts and accessories, which may be required for a job.


Invoicing/Credit Notes

  • Smooth processing of commercial invoices alongside ensuring the daily generation of invoices
  • Managing all credit requests in a timely manner

Customer Complaints

  • To be responsible for the investigation, resolution, and reporting of all customer related complaints. To track all complaints on the inhouse database, reporting and seeing through to completion.

Essential Experience:


  • Ability to multitask
  • Flexible approach
  • High attention to detail
  • Good written and verbal communication skills
  • Strong organisational skills
  • Team player
  • Microsoft Excel and Word to a good standard

Desired Experience:


  • Experience within a sales administration/order processing role would be good but not essential
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