Customer Service Representative - Dunstable, United Kingdom - Leggett & Platt

Leggett & Platt
Leggett & Platt
Verified Company
Dunstable, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We, at Leggett & Platt Inc., are searching for a Customer Service Representative within our Customer team to help support our Aerospace business.

At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions.

How high are our quality standards, you ask? So much so, that we have products on-board the Space Launch System with NASA, as well as the F-15 and F-35 fighter jets If you join our team, your work will ensure families across the world fly a little safer, wherever their travels may take them.

As a Customer Service Representative you will provide an effective and efficient level of customer service.


Core Responsibilities

  • Accept and process all orders in an accurate and efficient manner in line with company procedures.
  • Serve as the focal point of contact for order administration / issues. Coordinate issues, order reviews, signature authorities with Leggett & Platt stakeholders.
  • Where required provide weekly and monthly reports as required.
  • Understand and action customer orders in accordance with the customer contracts /price lists.
  • Liaise with all other departments to ensure the timely resolution of queries including the accounts department regarding invoice queries.
  • Work closely with the Program Manager to recognise and carry out changes that are not covered by the contract. Submit requests for equitable adjustments to the customer.
  • Maintain a professional customer focused approach to all tasks.
  • Work to the contract review and order acknowledgement process, as well as review terms and conditions in accordance with Leggett & Platt Contract policies
  • Follow the quotation process and maintain the departmental quote log.
  • Provide basic technical information when required.
  • Full understand, and participation, in sales order entries into the MRP system Epicor.
  • Manage key customer contact as the need arises with regards to sales administration matters, make customer visits and arrange on sites visits when necessary.
  • Complete basic administration including filing, scanning, photocopying etc.
  • Provide regular customer order book reviews where requested. Obtain latest delivery commitments and information to enable orders to be maintained, reviewed, and followed through the operating procedure.
  • Liaise with the Overhaul & Returns Controller to ensure efficient processing of all overhauls & returns.
  • Support Management and field sales objectives as required.
  • Be familiar with the Health and Safety and Fire policies for the company and to attend mandatory updates where required.
  • Take on extra responsibility within the business to support the business objectives when requested.
  • This job description is intended as a general guide to the scope of the post and may change in line with the needs of the service or at the request of the line manager.
  • Ensures proper internal flow down of contractual obligations and requirements.
  • Assist, support and where possible represents the organisation on legal issues concerning contract matters.
  • Works with trade compliance personal to ensure compliance with import / export regulations
  • Provides support on programme contract administration.
  • Act as the main onsite contact for all customer visits

Experience and Skills:


  • A strong Customer Service background, ideally in an Aerospace/Manufacturing environment
  • Excellent communication skills both written & verbal.
  • Proven ability to handle challenging customers/situations via teams/telephone and face to face.
  • A flexible approach to work with the capacity to switch between teamwork and individual tasks.
  • The ability to effectively manage changing priorities.
  • A strong problem solving mindset.
  • Basic technical knowledge.
  • Knowledge of the Aerospace industry
  • Previous experience of MRP systems
  • Epicor desirable

Education:

Post-Secondary education or equivalent combination of relevant education and work experience that will allow successful performance of job expectation.


Additional Detail:


37 hours per week, Monday to Friday, with the potential of some occasional travel (less than 10%) to fulfil the role, i.e.

Customer visits


What to Do Next

Our Values
Our values speak to our shared beliefs, and describe how we approach working together.

  • Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
  • Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth good or bad.
  • Do Great Work Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
  • Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challe
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