Victim Care Coordinator - Manchester, United Kingdom - Catch22

    Catch22
    Catch22 Manchester, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Following the award of a new contract with Greater Manchester Combined Authority, we are looking for 12 Victim Care Coordinators.

    As a Victim Care Coordinator, you will be providing support to victims of crime across Greater Manchester and manage a caseload of referrals made by Greater Manchester Police. You'll be the primary point of contact throughout the victim's journey, providing initial contact and assessment of the individual's needs, and tailoring support plans to meet these needs. This may include emotional or practical support from you directly, or signposting and advocacy on behalf of external partners.

    In addition to managing a caseloadof service users with varying needs, you'll also be the team's lead in a specialist area. As lead, you'll make sure our services and interventions relating to that specialism remain current, building relationships and expertise in this specialism and ensuring that Catch22 is positioned as a leader in the sector.

    Main duties

  • Provide effective interventions to support those in need whether be over the phone or in-person
  • Reporting caseload to leadership and ensuring data is collected and recorded accurately.
  • Other administrative duties.
  • Be a representative of Catch22 and engage with partnerships. This will involve attending engagement events, local community centres, and liaising with other organisations to ensure the service provides the best emotional support for victims.
  • Become the lead specialist in one of the following areas:Domestic AbuseSexual ViolenceFGMChildren and Young PeopleGangs and Knife CrimeModern Day SlaveryHate CrimesEquality, Diversity and InclusionFraudRadicalisation

    • Qualifications

    We are looking for someone with the following skills, abilities and experience:

  • Experience of working with or supporting vulnerable people, either through paid or voluntary employment, or even through personal experience.
  • Knowledge of safeguarding
  • A basic level of education – good verbal/written communication essential for writing evidence involved with casework.
  • Good level of basic IT skills - post will involve daily use of a variety of systems required for administrative duties and necessary reporting.
  • Victim Care Coordinators must be non-judgmental and non-discriminatory. It is essential that the post holder recognises the hardship victims face and works effectively with a variety of skilled workers. Post is subject to a diverse range of victims with a number of varying backgrounds.
  • Good communication – written and verbal communication. Able to actively listen and understand the needs of service users. Communicate solutions to solve problems effectively for supporting service users.
  • Victim Care Coordinators will need to be resilient and committed to achieving positive outcomes for our Service Users.