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- To assist and support the Branch Manager in always achieving branch sales & profit targets.
- To support with leading, inspiring, and motivating the branch team to achieve their targets through effective coaching and empowerment.
- Ensure compliance with all aspects of Health and Safety, conducting regular inspections and implementing preventive and corrective measures.
- Support with the Management of all day-to-day Branch Operations.
- Support with the management of branch inventory, shrinkage, cash/credit control.
- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Support with all branch audits.
- Support delivery of business plans/strategy for the branch to achieve revenue and profitability objectives.
- Support all marketing activities in line with business strategy.
- Working effectively with key strategic vendors and customers to promote growth and development strong key partnerships.
- Monitor & Support the Manager with Branch KPI's to identify new ways to innovate and drive growth.
- Deputies for Branch Manager as and when required.
- Act as a role model for the team – leading by example and promoting the correct behaviours, fulfilling all audit requirements.
- Provide guidance and coaching to branch staff and resolve ant issues or conflicts.
- Monitor and evaluate branch performance and customer satisfaction.
- Handle customer enquiries and complaints and escalate these where necessary.
- High School Diploma/College Diploma or equivalent.
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
- Ability to multi-task
- Excellent communication skills
- Ability to work autonomously and collaboratively as part of a team
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
- Stable permanent role Monday to Friday.
- Great work environment
- Bonus scheme paid quarterly
- Excellent company benefits + pension contribution
- Genuine opportunities for progression
- Opportunity to work for a forward-thinking global brand
Assistant Branch Manager - Belfast, United Kingdom - Resideo
Description
We are currently looking for a Trade Counter Assistant Manager to join the ADI team in the Belfast branch This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities.
As an assistant branch manager, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the branch manager in stimulating sales and achieving sales targetscollaboratively as part of a team
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