Customer Operations Manager - United Kingdom - Kuehne + Nagel AS

Description

Customer Service Manager - Sterling | United Kingdom | req112004

For more than 40 years, Sterling has been trusted by some of the world's leading aerospace and air transportation companies.

We specialise in Aircraft on Ground (AOG) situations for Original Equipment Manufacturers (OEMs) and Maintenance, Repair and Overhaul (MROs) as well as commercial airlines and corporate jet owners.

Our experts get customers critical aircraft parts where they need to be with speed and reliability.
Introducing a pivotal addition to the Sterling team: the Customer Service Manager.

This role is dedicated to elevating and optimising customer services by meticulously overseeing adherence to procedures and the correct utilisation of systems.

This role will play a crucial part in guaranteeing unparalleled customer service excellence. Collaborate in the effective management of the Aviation team, overseeing Dedicated Logistics Specialists.
Generate and provide accurate quotes for all the services offered to customers.
Develop and curate comprehensive training materials for optimal Customer Service, ensuring standardized excellence across all shifts.
Uphold strict compliance with company policies and procedures.

Proficiency or familiarity with the Aviation industry, particularly in handling Time Critical shipments utilising a range of available services.

Previous experience in customer service or sales roles.

You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre.

We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling.

All of this to help you live a happier and healthier life.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.