CSM Manager - Brome, Suffolk, United Kingdom - Caresoft Global Ltd

Description

Job Title:
Customer Success Manager

Location:
WFH With occasional travel to Suffolk


Employment Type:
Permanent

As a Customer Success Manager, you will play a pivotal role in supporting our clients by ensuring they maximize the value from our benchmarking solutions.

You will work closely with a range of stakeholders within the automobile industry, from engineers to senior executives, providing expert advice, training, and support to help them achieve their strategic objectives

Product Training & Support:
Deliver customized training sessions and provide ongoing support to clients, enabling them to leverage our benchmarking solutions fully.

Success Planning:

Develop and implement customer success plans that outline how our solutions contribute to client objectives, ensuring a clear path to ROI.

Retention & Growth:

Monitor customer health indicators, develop strategies to reduce churn, and identify opportunities for account growth through upselling or cross-selling.

Bachelor's degree in Business Administration, Marketing, Engineering (with a focus on automotive engineering), or a related field. A Master's degree in these fields is a plus.
Certifications related to customer success management, automotive engineering, or project management are advantageous.
Proficiency in using CRM software and customer success platforms. (Comfortable with data analysis and reporting tools to track customer usage patterns, satisfaction, and return on investment (ROI) calculations.

• Knowledge of digital benchmarking tools and methodologies, especially those applied in the automotive industry.

Strong interpersonal skills, with a proven track record of building and maintaining relationships with a diverse set of clients, including technical teams and executive-level stakeholders.

• Fluency in more than one language can be beneficial for interacting with a diverse client base.

Project Management:

• Strong organizational and project management skills, capable of managing multiple accounts and projects simultaneously without compromising quality.
• Experience in planning and leading customer-focused initiatives, such as onboarding, training sessions, and regular review meetings.

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We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications #J-18808-Ljbffr