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Senior Practitioner
4 days ago
Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomAre you a dynamic and motivated individual with strong leadership skills? If so South Home Based Treatment Team is seeking to recruit a Senior Practitioner to provide clinical leadership to the service. · The Home Based Treatment Team is well established and comprises of a dynami ...
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Assistant Practitioner
1 week ago
Northern Care Alliance NHS Foundation Trust Manchester, United KingdomWe are looking for a enthusiastic motivated individual's to join our expanding Prestwich District Nursing Team based in a community setting. This is an exciting opportunity to be involved in the integrated health and social care organisation. · You should have excellent communica ...
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Duty Practitioner
3 days ago
Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomThe specialist perinatal service (PETALS) are pleased to offer an exciting opportunity for a Mental Health Practitioner (Band 6) with an interest in perinatal mental health or willingness to learn more about working within a specialist perinatal mental health service to join our ...
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Senior Practitioner
4 days ago
Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomAre you a dynamic and motivated individual with strong leadership skills? If so South Home Based Treatment Team is seeking to recruit a Senior Practitioner to provide clinical leadership to the service. · The Home Based Treatment Team is well established and comprises of a dynami ...
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Radiotherapy Practitioner
1 week ago
The Christie NHS Foundation Trust Manchester, United KingdomApplications are invited for a practitioner (therapy radiographer, clinical technologist or medical physicist) to join the proton therapy physics team at The Christie. The applicant should have HCPC registration as a clinical scientist/radiographer or be on the register of clinic ...
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Practitioner Psychologist
2 weeks ago
Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomAdult - Burns and Plastics (0.8WTE combined). · Both specialities are supported by a senior practitioner psychologist in post. ...
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Tms Practitioner
4 days ago
Smart TMS Manchester, United KingdomSmart TMS specialise in using transcranial magnetic stimulation (TMS) to treat a wide range of mental health conditions. Approved by NICE in 2015, this treatment for depression is safe, effective and non-invasive. · We are looking for a motivated TMS practitioner for our Manchest ...
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Safeguarding Practitioner
17 hours ago
The Manchester College Manchester, United Kingdom**Job profile**: · - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: · **Job details**: · - Job reference · REQ008541 · Date posted · 27/06/2023 · Application closi ...
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Esba Practitioner
1 week ago
Greater Manchester Academies Trust Manchester, United Kingdom**Job description** · The Greater Manchester Academies Trust are seeking to appoint a Emotional Based School (ESBA ) Practitioner to become part of our team at Manchester Communication Academy. · **Main purpose of the role** · To be part of an attendance team that supports studen ...
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Insolvency Practitioner
5 days ago
Levitate Recruitment Isle of Man, United Kingdom**Job ID: CT-SLIM493**: · **Insolvency Practitioner**: · **Isle of Man**: · **£70,000 to £100,000 dependant upon experience + benefits package**: · **JOB DESCRIPTION**: · On behalf of our client, a renowned insolvency firm on the Isle of Man, we're seeking a skilled Insolvency Pr ...
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Senior Practitioner
1 week ago
Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomAn exciting opportunity has arisen for an individual to join our expanding Greater Manchester Reconnect service, in the new role of Senior Practitioner. · The post holder will have excellent communication and person skills and have extensive experience of working with individuals ...
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Safeguarding Practitioner
17 hours ago
The Manchester College Manchester, United KingdomJob description · The Manchester College has many Campus locations across Greater Manchester, each with its own specialist cutting-edge facilities within a friendly and supportive environment. We are the largest Further Education College in the UK providing education and training ...
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Senior Practitioner
1 week ago
Manx Care Isle of Man, United KingdomWould you love to work in a stunning location, somewhere that offers great career development and where you can achieve a great work-life balance? Join the Adult Safeguarding Team as a Senior Practitioner Within this role, you will be responsible for undertaking initial enquiries ...
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Safeguarding Practitioner
5 days ago
The Manchester College Manchester, United Kingdom**Job profile**: · - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: · **Job details**: · - Job reference · REQ009461 · Date posted · 10/01/2024 · Application closi ...
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Nursery Practitioner
1 week ago
The Manchester Childcare Company Manchester, United KingdomJob Type: Permanent Part Time or Full Time · Position: Level 2 or 3 Nursery Practitioner · Location: Trafford · Area: Sale M33 · Start Date: ASAP · **Salary**: £9.90 - £10.50 per hour · Description · Permanent job for a Nursery Practitioners at a small 20place independent nursery ...
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Lead Practitioner
6 days ago
Loreto High School Manchester, United KingdomThe Governors of Loreto High School Chorlton seek to appoint a well-qualified, experienced, passionate and inspirational Lead Practitioner for English to join our school. This is a fantastic opportunity for a highly effective, reflective, knowledgeable and ambitious classroom tea ...
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Nursery Practitioner
2 weeks ago
Maze Recruitment Services Limited Manchester, United KingdomPOSITION: NURSERY PRACTITIONER · SALARY: £11.00 per hour - Level 2 - £21,450 · £ £13.00 Level 3 - up to £25,350 · LOCATION: Manchester - Free Parking · HOURS OF WORK: Between 7:30 am - 6;00 pm covering Monday to Friday, on a rota system, 7;30- 4pm, 8:30 - 5pm, 9 am - 6pm · Are yo ...
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Insolvency Practitioner
3 days ago
Imperium Financial Recruitment Manchester, United KingdomAn exciting opportunity has arisen with a reputable leading personal insolvency business, whose office is based in Manchester. Due to continued growth, our client is looking for a qualified appointment taking Insolvency Practitioner, to control a multi disciplinaryteam. Experienc ...
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Nursery Practitioner
2 weeks ago
The Stables Day Nursery Manchester, United Kingdom Part time**About us** · The Stables Day Nursery is a small business in Manchester. We are professional, innovative, supportive, and our goal is to Create a respectful and tolerant workplace where nursery practitioners can grow in their own personal development.. · Our work environment inc ...
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Safeguarding Practitioner
17 hours ago
The Manchester College Manchester, United Kingdom**Job profile**: · - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: · **Job details**: · - Job reference · REQ008542 · Date posted · 27/06/2023 · Application closi ...
CX Practitioner - Manchester, United Kingdom - Vermelo RPO
Description
CX PRACTITIONER
This is a remote position with the requirement to travel to London once a month.
This is a key role whose main objective is supporting the business to improve the end-to-end experience our customers have.
This is a wide reaching and varied role offering the opportunity to work across the business with a range of stakeholders at different levels to identify and initiate change to improve customer outcomes.
The Customer Experience Team act as the Voice of Customer to identify pain points in the customer journey, driving solutions to deliver a seamless journey for customers and return on investment for the business.
ResponsibilitiesResearch, Measurement, Data, Analysis, Insight, and Reporting
Provide SME knowledge to the business on Customer Experience measures, including NPS and CES.
Collaborate with other CX Team colleagues to maintain survey question sets and design new surveys.
Produce research briefs and discussion documents as part of managing Research Agencies to conduct research on behalf of the business.
Collaborate with other CX Team colleagues to continually improve the volume and quality of insight.Produce meaningful trend data analysis and insight that enables the business to identify and investigate key themes.
Identify customer insights and key drivers of positive and negative customer experience from customer feedback and customer research, using storytelling to bring the key themes to life.
Work collaboratively with the wider CX team to gather and analyse customer insight, including complaints data and colleague feedback.Record and report on the impact that improvement activity has on Customer Experience Outcome Measures and the customer journey.
Collaborate with other CX colleagues to understand customer segments and produce personas.
Collaborate with other CX colleagues to ensure the quality of the reporting produced meets the report brief.
Stakeholder Engagement and Facilitating Change to Improve Customer Outcomes
Prepare presentations to share insights and recommendations with internal and external stakeholders on improving processes, products, and service.
Work with the business to determine priorities for improvement, being a central point for coordinating findings, recommendations, and action plans.
Establish cross-business, cross-functional relationships at all organisational levels and across different departments to support:improvement of existing business processes, products, and services through customer journey mapping, identifying customer pain points, detailing user stories, tracking customer journeys, and conducting data analysis using multiple data sources to solve business and customer problems.
the development of new products and servicesProvide SME knowledge with respect to digital and human customer experience design, using primary research to determine customer needs and expectations, working in an Agile environment.
Provide SME knowledge with respect to root cause analysis and continuous improvement methodologies.Present information to facilitate decision making on key items at Exec level where required, documenting rationale as decisions are made.
Risk, Compliance and GovernanceEnsure any operational risks are identified and fed into the Risk and Governance framework.
Highlight and report potential conduct risks identified from customer survey insight.
Actively work with Risk and Compliance to develop and embed frameworks and best practice.
Raise the profile of Customer Experience and the role CX has in compliance with FCA Regulations as the CX strategy evolves.
RequiredCustomer Experience measurement SME.
Experienced in qualitative and quantitative research methodologies.
Excellent facilitation and collaboration skills to run and manage effective virtual workshops using a virtual whiteboard product such as Miro.
Strong analytical skills, experienced in identifying areas for process, systems, communications improvement, and problem-solving skills to deliver an improved customer experience.
Experience of designing digital and human customer experiences using a design thinking approach and primary research.Creation of compelling stories from customer data and insights.
Demonstrable customer journey mapping experience, identifying touch points, pain points and the data required to measure CX improvements.
Demonstrable experience of producing Customer Journey maps and Service Design maps.
Excellent stakeholder management skills.
Demonstrable ability to think strategically and operate within a broad context, with strong commercial awareness.
Good organisation, time management and ability to manage competing priorities.
Accuracy and attention to detail essential.
Ability to adapt and prioritise workload in a busy environment.
Advanced Microsoft Excel, Word, and PowerPoint skills.
Excellent communication and presentation skills. Able to communicate confidently and effectively at all levels.
Ability to engage and influence key stakeholders.
Demonstrable focus on customer outcomes and drive for continuous improvement.
Knowledge of The Consumer Duty Regulations.
Desirable
Certified Customer Experience professional, FCXP, CCXP or other recognised certification.
Certified Continuous Improvement professional, Lean Six Sigma, Lean or other recognised certification.
Experience of customer experience design, management, and improvement in the Insurance sector.
Experience of demonstrating compliance with The Consumer Duty Regulations in a Financial Services company
