Student Complaints Administrator - Brighton, United Kingdom - Office Angels

Office Angels

Verified Company

Brighton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Complaints Administrator

LOCATION:
Brighton - Office Position Initially

HOURS:
Full Time

PAY RATE:
£13 - £14 P/H D.O.

E

DURATION:
Ongoing

We are looking for individuals with complaint handling experience within the educational sector

Duties to include:

Managing the complaints inbox and ensuring a high standard of timely correspondence with complainants, professional services colleagues and academic staff.
Ensuring that complaint caseworkers are notified promptly of any developments in the cases they are addressing
Assembling complaint templates to assist complaint investigators
Maintaining complaints log
Taking responsibility for filing of complaints and the related documentation

Experience required:

Excellent interpersonal and communication skills
Experience in administration
The ability to communicate in a sympathetic manner
Able to respond to sometimes short notice requests for action
Confident working within a team
Experienced using Office 365 systems and MS Teams
Strong attention to detail and ability to multitask, be flexible, and prepared to turn their hand to anything.

- 'Can do' attitude and good at prioritising workloads

Readily takes responsibility and uses initiative

NEXT STEPS:

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance.

Here are just some of the benefits you can expect when you become part of the Office Angels team:

Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.