Financial Services Administrator - Ipswich, United Kingdom - Focus Search and Selection

Focus Search and Selection

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a stand alone opportunity within an extremely buoyant market. With an industry leading lender you are able to catapult your career within the Financial Services Market. Being Europeans largest loan sevicer, the possibilities are endless withinthe company.

What you'll be doing:

To provide primary servicing of loans across all portfolios administered by LMSL by ensuring that:
Service is provided in accordance with, and in excess of, the levels specified in the SLA, procedures and current legislation

All enquiries from borrowers, third parties and clients are dealt with in accordance with SLA's and procedures

At all times the jobholder must exhibit a professional approach to the servicing of customers in order to deliver a professional service to clients.

Understand the terms and conditions of a borrower's loan so that they may be clearly explained to, and met by, the borrower.
Ensure information relating to borrowers and their loans is current and accurately recorded on LMSL's systems.
Liaise professionally with third parties
Receive and resolve loan enquiries from borrowers and their advisors.
Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions.
Ensure that enquiries for changes to borrower' accounts are dealt with within mandated levels and in accordance with procedures. Report any breaches to the Section Manager.
Ensure that procedures reflect current practices, report any required amendments to the Section Manager.
Ensure that requests for information are responded to accurately and within SLA's.
Issue/decline consent to various requests received and understand impact on lender.
To be able to organise your workload to meet regulatory and operational requirements.
Guidance is available at all time from the Section Manager and Servicing Manager who will make the ultimate decision when necessary

Qualities you will possess:

Ability to work as an effective team member be cooperative, support others and deliver what you promise
Ability to communicate at all levels
Good quality of written and verbal communication
Ability to organise workload to meet deadlines
Ability and willingness to see a task through to completion.
Customer focused identify effective solutions for borrower, internal client and external client
Be results focused maintain high standards with own performance

Nice to have:

Full CeMAP Qualification
Knowledge and understanding of mortgage loan documentation
Understanding of the mortgage market
Knowledge of the applicable regulations/codes governing the financial services industry.

Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.