IT Support And Broadcast Engineer - United Kingdom - Grass Valley Canada

Description

With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.

We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.

Creating innovative breakthrough solutions to serve customers' changing needs and realities.

We are proud that for over 60 years, our innovations have enabled content creators, broadcasters, and media organizations to produce rich, compelling content that brings the viewer even closer to the action; Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world.

To be successful in this role, you must have a true passion for helping and supporting and have our customers' best interest at heart, as well as the business itself.

Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers.

Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues.
Drive projects that improve support-related processes and our customers' technical support experience
Write tutorials, how-to videos, and other technical articles.
Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well as solutions using Grass Valley AMPP Technology
A minimum of 3 years of work-related skills, knowledge, or experience is required in related broadcast industry (video or cloud services)
Ideally coming from a Broadcast Technical Support,Field Service, Technical Operationsor Professional Services role.
Previous experience or knowledge of Salesforce and Jira.
Understanding of broadcast production and technologies, including media file standards and applications.
Working Knowledge of digital and analogue electronics and digital and analogue video and audio systems.
Cloud or Virtualization technology basic knowledge (VMWare, AWS, Xen or KVM).

Networking:
IP switching and routing, IP multicast. CCNA/CCNP is a plus.
Basic knowledge of server-based applications and computer networking.
Knowledge on & with IPsec, VPN, Load Balancing, Iperf, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools.
Ability to travel to and work at customer sites on a regular basis if required.
Fluent in English and Arabic (both oral and written) is required, otherlanguages are a plus
Grass Valley offers competitive compensation packages in an energizing and supportive work environment.

Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.

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