Customer Service Apprentice - Bishop's Stortford, United Kingdom - KEITS Training Services Ltd

KEITS Training Services Ltd
KEITS Training Services Ltd
Verified Company
Bishop's Stortford, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Every GP Practice needs an efficient & patient focused team of administrators/receptionists who can ensure that every patients experience is a positive one This is an exciting opportunity to start your career in the Health Care Sector by joining the team at Parsonage Surgery GP Practice in Bishops Stortford.


  • Dealing appropriately with emergency calls pain, following surgery protocols
  • Recognise patients' needs for alternative methods of communication and respond accordingly
  • To maintain patient and practice confidentiality at all times
  • Monitoring the waiting room and guiding patients to rooms, keeping the reception area, noticeboards, and leaflet dispensers tidy/free from obstructions and clutter
  • Processing and distributing incoming/outgoing mail
  • Processing repeat prescriptions in accordance with surgery guidelines
  • Register new regular and temporary patients/updating the Organ/Blood donor register
  • Dealing with requests for test results; being aware of the rules of confidentiality
  • Receive patient samples ensuring labelled correctly
  • Utilise scanning equipment and software to scan all incoming clinical letters/relevant documentation in order of urgency and date received
  • Providing clerical assistance to surgery staff as required including word/data processing, filing, photocopying, using fax machine
  • Use clinical system to identify patients/send appointment invitations/reminders/DNA (did not attend letters)
  • Taking payment and recording receipt of non NHS services as appropriate
  • Stocking of documentation to clinical rooms/reception and admin areas reordering stock as required
  • Provision of refreshments for staff and visitors as required/requested; washing, drying up, keeping the kitchen area clean and tidy to enable cleaners can access, replenishing refreshments on regular basis from stock provided
  • Completing significant event reports as appropriate
  • Reporting of IT/operation faults to facilities team
  • Dealing with patient feedback in a timely fashion in line with complaints policy to minimise formal complaints
  • Staff may be asked to undertake Chaperone duties during clinical examinations training will be provided
  • To work in accordance with Parsonage Surgery written protocols
  • Constant promotion of the surgery and its team to ensure positive and calm image
  • Attend team meetings/complete mandatory training as requested
  • Any other duties that may be deemed necessary by the management team

Desired skills

  • Good communication skills, both written and verbal
  • Excellent telephone manner
  • Attention to detail
  • Hard working/organised
  • Articulate and willing to work in a team
  • Ability to deal with sensitive and confidential issues appropriately.
  • Ability to comply with Data Protection regulations & maintain strict confidentiality requirements
  • Good time management
  • IT skills

Personal qualities

  • Reliable
  • Flexible
  • Motivated/proactive
  • Confident
  • Conscientious
  • Good communicator

Desired qualifications

  • English
  • Maths
  • I.T.
Desirable, but not essential.


Future prospects

  • Having gained a years' worth of work experience and a level 2 qualification, you would be able to work as a Receptionist/Administrator in the Primary Care sector or in another similar setting/role, having gained vital knowledge, training and confidence

Things to consider


Important Other Information Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government.

Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution.

KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise

  • A GP Practice can be a very busy and stressful place to work, but it is also a rewarding and supportive environment to work in. You need to be able to remain calm and behave in a professional manner at all times

Job Types:
Full-time, Apprenticeship


Salary:
£4.81 per hour


Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Bishop's Stortford, CM23 5JH: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 30/01/2023


Reference ID:
parsonage l2 cs
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