- excellent customer service, communication skills and IT computer skills
- excellent time management and ability to work to deadlines
- flexible and adaptable
- Previous NHS experience preferred, must have patient facing and office experience is desirable
- Training will be provided.
- maintain patient confidentiality
- manage patient enquiries
- signpost patients to appropriate services
- assist GP's with patient triage
- telephone switchboard duties and main reception duties
- email communications and various administrative tasks
- follow practice policies and procedures
- support colleagues, both clinical and non-clinical Person Specification
- GCSE grade A to C or equivalent
- Administration Diploma
- NVQ Certificate/Diploma in Customer Service
- Experience in patient facing role
- Experience in administration and customer service
- Experience in a patient facing roles within GP Practice or similar Healthcare setting
Patient Care Advisor/Receptionist - St Albans, United Kingdom - The Maltings Surgery
Description
Job summary
We are looking to recruit another trusted member of our team, with the right attributes; common-sense and customer focussed approach, able to work well in a team and work independently, to ensure we provide the best possible service to our patients.
The right applicant would need to work shifts commencing at 8am and or finishing at , part time or on a full time basis, particularly on Monday and Friday. We can offer some degree of flexibility to the right person.
Main duties of the job
As a patient care advisor/receptionist, you will support the clinical team to ensure patients are signposted to the appropriate practice services and to manage various administrative tasks. The main duties include; assisting with patient triage, communicating with patients by telephone and at main reception desk, email communications and various administrative tasks. You will develop new skills, whilst being supported by a friendly and innovative team.
The right candidate will have the following:
About us
This is an exciting opportunity to join an outstanding practice and a team of long standing staff who are dedicated to providing excellent customer service. We recently won HWE Primary Care Team of the Year 2023, which is a credit to our team as a whole. We are a large, well established practice, with a supportive team of doctors, nurses, admin and paramedic staff and other primary care staff. Our aim is to provide the best level of care to our patient population, to focus on the needs of our local population and the well-being of our staff, as well as the continued success and sustainability of the practice. Our Google reviews have soured since the improvements we and our team have made in the past year.
Job descriptionJob responsibilities
brief overview - full job description available:
Qualifications
Essential
Desirable
Experience
Essential
Desirable