Store Manager - Braintree, United Kingdom - Sunglass Hut

Description

Job Description

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people "to see more, be more".

With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.

Together, we make a brighter future.

Born in 1971, Sunglass Hut started as a small family business running a kiosk in a Miami mall. After 50 years and over 3,000 stores worldwide, we're celebrating where we've been and where we're going – bringing that same family feel and welcoming spirit as the very first kiosk to our stores today.

Job Scope and Main Responsibilities

A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Sunglass Hut / Oakley / Ray-Ban culture. This position will be based on Lakeside Shopping Center.

Responsibilities

· Oversee the store's day-to-day operations.

· Ensure all KPI targets and expectations are delivered.

· Ensure costs are kept to a minimum and stock loss is in within company guidelines.

· Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement

· To follow all company policy and procedures to ensure safety and security of the business

· Network effectively with internal and external stakeholders

· Keep abreast of and be knowledgeable of competitor activity

· Deliver memorable customer service and exceptional product knowledge

· Maintain inspiring visual merchandising in store as per guidelines

· Ensuring that the store is always on top of the competition by being commercially focused

· Recruit, lead, motivate and inspire your team to succeed in store

· Create an engaging and positive working environment

· Establish a store culture that embraces diversity and maximises the learnings from a diverse team

· Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management

· Set and execute sales performance goals to increase profitability

· Hire, train, and assess store employee's productivity and performance

· Maintain orderly, presentable appearance of the store

Technical Skills - Portrait of a Perfect Candidate

· Strong selling skills

· Problem solving ability

· Excellent customer service skills

· Excellent communication and listening skills

· Time Management skills

· Persuading & influencing skills

· Coaching & development skills

· Performance Management skills

· Leadership skills

· Highly commercial

· Able to networking effectively

· Results driven

· Problem solving ability

· Good knowledge of Microsoft Office package

What we offer

· Great benefits such as discounted eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc..

· Internal mobility across countries, brands and departments

· Career progression and development

· Generous incentives conducted in store

Qualifications

· High school education or equivalent experience

· 2+ years' store management experience

· Customer centric with a positive attitude

Languages

· English fluent

· Other Languages