Customer Service Representative Ii - Paisley, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Paisley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters.

We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

What will you do ?

A Day in the Life:

Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).
Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.).

Keys to Success:

What we looking for:

High school diploma or equivalent required. Bachelor's degree preferred.
Customer service experience preferred within an office environment.

Knowledge, Skills, Abilities

Solid understanding of Oracle JD Edwards Enterprise One Software and SAP Software preferred.
Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.
Ability to demonstrate judgment, tact and diplomacy in dealing with customers, as well the ability to handle confidential and/or proprietary information.
Initiative and organization skills are extremely valuable to ensure good customer service.

We offer competitive salary, an annual incentive bonus plan, and a range of other employee benefits

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.