Development and Support Engineer - Bracknell, Berkshire, United Kingdom - Eyelit Technologies

Description

To set you up for success, this position requires you to have : (Mandatory)

Hands-on experience with OOP Passion for programming Technical problem-solving skills The ability to analyze and interpret codes Software support experienceSummary :
As a Development Tech Support Engineer you will be supporting our MESTEC division.

You'll be at the forefront of client interaction, enhancing business support by leveraging your expertise to analyze code and identify bugs within the database.

Your role involves delving into intricate software issues, utilizing SQL proficiency to extract and manipulate data, and writing scripts to streamline processes.

Operating as the first point of contact for clients, you'll demonstrate proactive problem-solving skills, swiftly resolving issues and ensuring seamless functionality.

With a blend of technical acumen and exceptional communication, you'll elevate client satisfaction by providing comprehensive support tailored to their needs.

Who are we? Eyelit Technologies is the parent company for Eyelit, MESTEC and Optessa who are leaders in Manufacturing Execution (MES), Advanced Planning and Scheduling (APS), Manufacturing Operations (MOM), Quality Management (QMS) and Factory Automation solutions.

Eyelit Technologies has delivered unmatched results for a global customer base in the manufacturing industry using cutting edge technology and advancements in AI, ML and optimization.

MESTEC provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM).

These tools are delivered as Software-as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times.

What you will be doing :

Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfactionSpecifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customersProviding first and second line support to customersInterpret and analyse user requirementsWrite innovative, scalable, robust software solutions for our clientsWork closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansionDesigning, implementing, and debugging database queries to solve real-world problemsSupporting project implementations from initial customer training through to post implementation support phaseBuild new screens, dashboards and user interfaces using the Mestec designerHelp drive improvements on the department's Measurable ObjectivesWhat you bring :Basic understanding of fundamental programming conceptsKnowledge or relevant experience with an object-oriented programming language such as C# (preferred), Java, Python, etcRight to work in the UKCherry on top :Experience in a manufacturing environmentExperience in change control proceduresKnowledge of SQL or Oracle databasesWhat We OfferCompetitive compensationLearning and Development opportunitiesDynamic company culture25 days annual leaveHealth Insurance for Employee; 100% employer paidSalary sacrifice schemes5% employer pension contributionHiring Process Simplified : Phone Screen with Ria, our Sr.

Talent Partner 1st Interview with Arnav, our Sr Implementation Engineer2nd Interview with Kenny, Head of Support3rd Interview with Lucy, VP of Client ServicesOffer Curious? Here's a bit more about us:

Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our Eyelit, MESTEC and Optessa product portfolios.

We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labor productivity, product quality, and on-time, in-full delivery.

Join us in our mission - to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers.

Please visit us at for additional information. Eyelit is committed to promoting a culture of diversity, equity, and inclusion.

We believe all employees share the responsibility of upholding our commitment to our values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world's hardest problems.

Eyelit is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to