French Technical Customer Support Advisor - Oxford, United Kingdom - BRELLIS RECRUITMENT LIMITED

BRELLIS RECRUITMENT LIMITED

Verified Company

Oxford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Customer Support Advisor - French desk
Hybrid position with 3 days remote and 2 days in the Oxford office (excellent facilities)

A superb opportunity to join a globally recognised brand in a temp to perm position. Competitive salary at £13 per hour and when permanent eligible for a host of incredible benefits.

Hours of work are including every other weekend which is always worked remotely and 2 days off during the week)

Your key responsibilities will include:

Identify and resolve customers' requests/questions or complaints using relevant knowledge base tools or other technical resources.
Ensure excellent troubleshooting documentation.
Communicate and consult with colleagues to share best practice.
Follow best practice incident management processes to ensure the KPIs are met.
Comply with/complete global support specific or adhoc tasks.
Escalate complex tickets to 2nd tier support and follow up for resolution.
Meet support KPIs (Initial response time, Quality scores, Client happiness rating).

The ideal person for this role will be:

1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting was required
Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
A team player who is positive, friendly and has a cando attitude towards staff and customers.
Receptive to constructive feedback and changes within the business.
Confident and competent in handling complaints, mediation and troubleshooting technical issues.
Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
Experience of working to customer satisfaction based targets and operational metrics such as quality and handle time.
Fluency in written and spoken English & French language is essential. (C1 level).
Ability to multitask in a fast paced environment, Identifying next steps and executing on them diligently.
Ability to work shift patterns, including some weekends.

INDG