Senior Administrator - Dartington, United Kingdom - Torbay and South Devon NHS Foundation Trust

    Torbay and South Devon NHS Foundation Trust
    Torbay and South Devon NHS Foundation Trust Dartington, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We are excited to be advertising for a Senior Administrator, working hours per week , predominately based at Lescaze Offices, Dartington, to be part of the team providing business support for our OT and ASD clinical teams.

    Children and Family Health Devon (CFHD) is the place to be We have developed an innovative, integrated model of children's community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.

    As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues.

    This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network.

    Main duties of the job

  • providing excellent customer service by responding to incoming telephone queries in a timely and accurate way
  • booking of appointments
  • general administrative tasks
  • use of electronic systems
  • preparation of electronic and paper files
  • assisting with reporting and compilation of data
  • producing letters and reports
  • processing of incoming correspondence and referrals

    • About us

    Successful applicants will be employed by Torbay and South Devon Foundation Trust

    Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon, including;

  • Torbay and South Devon FT
  • Devon Partnership NHS Trust
  • Royal Devon University Healthcare NHS Foundation
  • Livewell South West

    • CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust.

    We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework, in response to consultation with our service users and communities.

    CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.

    Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.

    Our vision is to be a successful, vibrant, partnership that benefits the communities we serve.

    Job description

    Job responsibilities

    Maintain effective working relationships with colleagues within the Organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved

    Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation

    The post holder is required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager

    Participate in service development projects/initiatives as requested by line manager

    Please refer to your suitability to the post in your supporting information from the role requirements or person specification .

    Person Specification

    Knowledge

    Essential

  • Computer Literate
  • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
  • Willing to undertake training relevant to the post

    • Desirable

  • Good knowledge of a wide range of office procedures

    • Experience

    Essential

  • Clerical, administrative or reception experience (minimum 1 year).
  • Ability to communicate effectively
  • Interpersonal and organisational skills
  • Ability to prioritise workload

    • Desirable

  • Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.
  • Experience with minute taking

    • Qualifications

    Essential

  • Good general education GCSEs or equivalent.

    • Desirable

  • NVQ level 3 Business Administration or equivalent experience