Admin Assistant for RHeumatology - Guildford, United Kingdom - Royal Surrey NHS Foundation Trust

Royal Surrey NHS Foundation Trust
Royal Surrey NHS Foundation Trust
Verified Company
Guildford, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
To communicate effectively with patients and their family.


To represent the Rheumatology Department as a professional health service and often be the first point of contact for patients and families to the Rheumatology Department.

To be responsible for the daily administration of the Rheumatology department and its outreach clinics.

Maintaining good and effective communication with all staff and the general public.


Taking responsibility for handling complaints and any concerns arising for patients and forwarding them through the management framework of the department as appropriate.

Being able to deal with aggressive or confrontational patients in an effective, polite and understanding manner.

Updating patient records as appropriate and being vigilant that the records are up-to-date.

Scanning of referral letters.

Answering phone queries relating to appointments, clinics, etc.

Collecting and taking post from/to the post room.


Requesting, collecting and returning hospital notes from/to the medical records department and ensuring these are available for the appropriate clinics.

Ensuring that hospital transport is booked where necessary.

Taking minutes in staff meetings.

Working in an effective, accurate, courteous and speedily manner.

Maintaining good working relationships within Medicine and other hospital department administrative staff and external organizations including voluntary organisations etc.


Having a good knowledge of the Rheumatology procedures and range of services provided so that patients' questions can be satisfactorily answered.

Royal Surrey is a compassionate and collaborative acute and community Trust.

Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career.

Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.


We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care.

Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.


We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.

Royal Surrey has a strong reputation and history to build on.

We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.

There has never been a better time to join us.

Full Job Description is attached.


JOB PURPOSE
To communicate effectively with patients and their family.


To represent the Rheumatology Department as a professional health service and often be the first point of contact for patients and families to the Rheumatology Department.

To be responsible for the daily administration of the Rheumatology department and its outreach clinics.

2.1 JOB SUMMARY

Daily administration for the Rheumatology Department covering all aspects of the Rheumatology service provision.


KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
Maintaining good and effective communication with all staff and the general public.


Taking responsibility for handling complaints and any concerns arising for patients and forwarding them through the management framework of the department as appropriate.

Being able to deal with aggressive or confrontational patients in an effective, polite and understanding manner.

Updating patient records as appropriate and being vigilant that the records are up-to-date.

Scanning of referral letters.

Answering phone queries relating to appointments, clinics, etc.

Collecting and taking post from/to the post room.


Requesting, collecting and returning hospital notes from/to the medical records department and ensuring these are available for the appropriate clinics.

Ensuring that hospital transport is booked where necessary.

Taking minutes in staff meetings.

Working in an effective, accurate, courteous and speedily manner.

Maintaining good working relationships within Medicine and other hospital department administrative staff and external organizations including voluntary organisations etc.


Having a good knowledge of the Rheumatology procedures and range of services provided so that patients' questions can be satisfactorily answered.

Clear communication and a friendly and helpful manner at all times

Having a can-do, positive attitude to delivery of a caring service provision

This is list is not an exhaustive list and can be added to by the Assistant Specialty Manager.
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