Service Desk Administrator - Liverpool, United Kingdom - Carpenters

Carpenters
Carpenters
Verified Company
Liverpool, United Kingdom

8 hours ago

Tom O´Connor

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Tom O´Connor

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Description

Location:


Birkenhead & Liverpool:


REFERENCE:

CLOSING DATE:
3/10/2023 12:00:00 AM


Salary:
£ £22,000

Job Purpose:


The role involves providing on-site and ticket management, high quality customer-focused support, training and mentoring, within a busy Service Desk environment.


Key Duties and Responsibilities:


  • Provide administration support via the telephone and other contact methods to the Service Desk team
  • Assign tickets out to the Team and ensure that the unassigned tickets are managed
  • Perform administration tasks under guidance from the Service Desk Manager
  • Escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management
  • Help and support document within the Business
  • Support and control the CMDB for all IT configuration items
  • Responsible for creating and managing purchase orders
  • Complete work in line with agreed targets / KPIs

Experience and Knowledge**:


  • Strong administration skills
  • Excellent communication skills, both written and verbal
  • Able to follow a process and ensure others are following this
  • Ordering equipment and managing stock
  • Reliability and a willingness to solve client demands
  • A keenness for new experiences, responsibility and accountability
  • Ability to establish a good working relationship with customers and fellow colleagues
  • Able to prioritise tasks whilst maintaining a clear customer focused approach

Benefits:


  • Minimum 25 days' holiday plus bank holidays amend for CISL contracts
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan claim back dental / physio / optical appointments
  • My Medicash App including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy
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