Patient Services Assistant - Blandford Forum, United Kingdom - The Blandford Group Practice
Description
About us
Looking for a job in the NHS where you can make a difference to people's lives?
We have a vacancy for Patient Services Assistants to join our friendly and supportive team.
We are based in the beautiful market town of Blandford Forum, a short drive from Wimborne, Poole, Dorchester and Bournemouth.
What can we offer?
- 5 weeks pro rated annual leave plus Bank Holidays
- Enrolment into the NHS Pension
- Enhanced sick leave once passed probation
- Eyecare Vouchers
- Free parking at all sites
- Annual pay review
We deliver NHS services from three surgeries across Blandford and employ a variety of non-clinical staff and health professionals such as GP's, Nurses, Physios and Paramedics.
We offer excellent holidays and access to the NHS pension scheme for all staff.We have shifts available between 12pm - 7pm Monday to Friday.
Previous applicants need not apply.
Main duties of the job
- To take telephone and online requests from patients and accurately record all essential information on the clinical system
- To answer/make telephone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages
- To provide accurate and up to date information to answer the enquiries of patients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly
- To accurately maintain and update appointment systems, booking in patients and visitors
- To ensure Reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state
- Register new patients and process patient data on the computer and in medical records.
- Receive, assist and signpost patients to the appropriate service or healthcare professional.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Person Specification
- A good understanding of Customer service principles and practices being customer service orientated
- Good IT Skills
- MS Word, Outlook, Excel and other relevant software packages
- Excellent listening, communication and interpersonal skills
- The ability to follow policies, practices and protocols
- A driving licence and access to a car as the role is based across three sites
Job Types:
Part-time, Permanent
Salary:
£10.68 per hour
Benefits:
- Company pension
- Free flu jabs
- Free parking
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Blandford Forum, DT11 7BH: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
Reference ID:
Patient Services Assistant
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