Customer Service Coordinator - Banbury, United Kingdom - Newly Weds Foods Ltd

Newly Weds Foods Ltd

Verified Company

Banbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Coordinator**:
- £30,000-£33,000 (dependent upon skills and experience)**
About Newly Weds Foods
Newly Weds Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems.

Today, Newly Weds Foods is BRC accredited leading specialist manufacturer of coatings, seasonings and flavourings for the food industry supplying major manufacturers throughout the world and a world leader within food ingredient technology.

A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers' needs in more than 68 countries.

But despite our size and scope, we've continued to be an independent, family-owned business answerable only to the demands of our customers.

That's why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers' needs and expectations.

Newly Weds Foods Banbury
Based on Lombard Way, Newly Weds Foods has been operational in Banbury since 2011. During that time our employee team has grown, and we now employ over 250 people. We have a Bakery, Blend factory and a dedicated Gluten Free factory.

We operate over a range of shifts in our production facilities, have on site services including a QA team, Engineers, Supply Chain, Logistics, Payroll and HR and we also have a dedicated on-site R&D team.

The Position
We are looking for an experienced Customer Service Coordinator to join our Supply Chain Team.

The hours of work are Monday to Friday, 09:00-17:00.

What does it involve?

Receiving customer orders and inputting them onto the system, ensuring each order is followed through and any changes confirmed with the customer. Preparing export paperwork whilst keeping all relevant parties informed of order changes.
Answering customer enquiries or redirecting to the appropriate party.
Assisting Production Planning and Procurement to maximise efficiencies within the factory
Liaising with customers and providing an efficient order process.
Building and maintaining relationships with internal and external customers.
Maintaining and coordinating stock replenishments to ensure their accuracy at all times
Assisting the Accounts Team in resolving invoice queries and raising credits
Any other duties as required.

What skills will you need?

Essential qualifications/requirements:

Excellent coordination and communication skills
Experience At least 3 years' Supply Chain experience
Confident selfstarter with good communication skills
A good level of IT knowledge
Good analytical and interpersonal skills
Ability to work to tight deadlines whilst remaining professional
Proven ability to simultaneously undertake several tasks
Commitment to
NWF Banbury Values:
"Collaboration" Be One Team

- "Flexibility" Be Adaptable and Proactive
- "Inspiration" Be A Role Model
- "Integrity" Do The Right Thing (First Time, Every Time)
- "Efficiency" Eliminate All Kinds of Waste (Time & Materials)
- "Responsibility" Take Ownership and Accountability

Desirable qualifications/requirements:

Experience in a FMCG environment
Good geographical knowledge of Europe
Experience of export documentation

Terms and conditions include:

Salary - Customer Services Coordinator; £30,000 to £33,000 (dependent on skills and experience)

Location - Newly Weds Foods, Banbury

Working hours / pattern

Monday to Friday

, 09:00-17:00

Pension - 3% paid via salary sacrifice, saving you tax and NI contributions

Annual Salary Reviews - an annual pay review is conducted every January

Holiday -25 days plus bank holidays

Family friendly - Enhanced maternity, paternity and shared parental leave pay, as well as an annual family fun day

Freebies - free on-site parking, tea and coffee,

Health care cash plan - including cash back for opticians, dentist, complimentary therapies

Premium Employee Assistance Programme - including up to 8 counselling sessions, as well as telephone advice for a range of issues

Cycle to work scheme - once you have passed your probation period

Employee events - annual family fun day, Christmas party, as well as an Easter egg at Easter, and long service awards for those hitting 5, 10, 15, 20, 25 years' service

Death in service benefit - 2 x annual salary

Incentivized "Refer A Friend" Scheme - £400 for each person you successfully recommend, terms and conditions apply

Job Types:
Full-time, Permanent

Salary:
£30,000.00-£33,000.00 per year

Benefits: