Jobs

    Senior Customer Service Exec - Manchester, United Kingdom - House of Fashion Associates Ltd

    House of Fashion Associates Ltd
    House of Fashion Associates Ltd Manchester, United Kingdom

    5 days ago

    Default job background
    Permanent
    Description

    Location: Manchester

    Type: Permanent

    Salary: £25,000 - £26,000 Per Annum

    Senior Customer Service Exec (online homeware brand ) Worsley £25k

    Our client is a growing online/ecommerce homeware brand based in Greater Manchester. They import household textile products and directly dispatch to multiple global online channels and end consumers.

    This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a new, key position within the business.

    The successful

    candidate will have experience working for a successful online e-commerce brand as a Senior E-commerce Customer Service Exec and dealt with all enquiries from Facebook, Instagram, and all online platforms.

    E-commerce Customer Service Team Leader/Exec to join an exciting and growing, multi branded business in Manchester.


    Responsibilities include:

    • Ensuring customers receive top level of customer service when engaging our brand products.
    • Ability to build a team of customer service personnel who will protect the brands and increase retention and loyalty.
    • Establish a method to deal with calls and maintain a rapid response rate according to agreed standards both on phone and email tickets.
    • Maintain detailed and accurate records of phone queries.
    • Institute fundamental customer service policies, ensure these are followed through on the customer journey, and satisfaction targets are met.
    • Encourage your team to take ownership in resolving customer queries.
    • Measure and report performance of all campaigns.
    • Handle manager escalations to the highest standards.
    • Understand channel response times metrics.

    What you'll need to succeed:

    • Knowledge of the tools and systems used across online marketplaces, (ebay, Amazon, Instagram, Facebook ) multi channel inventory software and email ticket software.
    • A passion for online retailing and customer success, whilst showing an enthusiastic, creative drive to succeed.
    • Able to work as part of a team as well as using their own initiative to solve problems
    • Excellent communication and organisation skills showing attention to detail.
    • Strong knowledge of customer service ethic, principles and practices.
    • Experience in online retail a bonus.
    We use Edesk & Replyco

    10% phone, 90% email


    MONDAY TO FRIDAY
    0900 TO 5.00

    OFFICE BASED IN WORLSEY

  • Crone Corkill

    Executive Assistant

    1 week ago


    Crone Corkill Manchester, United Kingdom

    **Executive Assistant** · We have an exciting new opportunity for an Executive Assistant to join a rapidly growing business management consultancy specialising in employee research, strategy and programme company that helps drive employee engagement and power performance with off ...

  • Zachary Daniels

    Sales Associate

    3 days ago


    Zachary Daniels Manchester, United Kingdom

    **Luxury Sales Assistant - Jewellery - Up to £25,000** · Great opportunity to be apart of this global luxury jewellery brand as a full time Sales Assistant, based in a prestigious department store in Manchester city centre. · Our client offer a one to one shopping experience with ...

  • Dickson O'Brien Associates Limited

    Financial Planning

    1 week ago


    Dickson O'Brien Associates Limited Manchester, United Kingdom

    This is an exciting Financial Planning and Analysis role working for a growing service based business with an outstanding culture and excellent benefits package. · The role will be to actively support the CFO/Group Finance Director, and senior management with the necessary financ ...

  • Zachary Daniels

    Assistant Manager

    3 days ago


    Zachary Daniels Manchester, United Kingdom

    **Assistant manager - Luxury retailer - Manchester - up to £35,000 + Commission** · Zachary Daniels are currently recruiting for an experienced, passionate assistant manager to join a highly successful retailer working with some of the biggest luxury brands in the world based in ...

  • Zachary Daniels

    Supervisor

    16 hours ago


    Zachary Daniels Manchester, United Kingdom

    **Manchester | Supervisor | Salary £22,000 + benefits** · Zachary Daniels Retail Recruitment are currently recruiting for a **Supervisor**for a popular fast paced retailer within**Manchester** We are recruiting for a market leading retailer that are rapidly expanding You will be ...

  • Zachary Daniels

    Supervisor

    2 days ago


    Zachary Daniels Manchester, United Kingdom

    **Supervisor | LadiesFashion Retail | Manchester |** **Salary up to £22,000 + Benefits and Bonus** · Zachary Daniels Retail Recruitment are currently recruiting for a fabulous fashion store in **Manchester**. You will be the senior Supervisor of a glamorous high street retailer a ...


  • Axon Moore Group Ltd Manchester, United Kingdom

    **Management Accountant | Central Manchester + Hybrid | £45,000 - £55,000 | PE backed** · Axon Moore are delighted to be exclusively partnering with a PE backed services business in who have created a vacancy in their team for a Management Accountant, created on the back of recen ...

  • Zachary Daniels

    Assistant Manager

    6 days ago


    Zachary Daniels Manchester, United Kingdom

    **Assistant Manager Manchester | Sector | Fashion Retail | Salary Up to £34,000 plus a great package** · Role: You will be the Assistant Manager of a fabulous store in Manchester. You will ensure that all day-to-day operational aspects of the store are managed effectively. You wi ...


  • audio media group Manchester, United Kingdom

    If you have experience in mixing music and have some customer service experience we want to hear from you as this is a role for you · We are looking to recruit an apprentice audio branding exec to work in the best environment in the UK, we have the best direct sales team who is n ...


  • Tagged Resources Manchester, United Kingdom

    A new opportunity for a Demand Planning Merchandiser for an established and fast-paced company · You will be working as part of an experienced supply chain team responsible managing customer orders, (FOB / Direct Container) and stock management, ensuring the optimum flow of goods ...

  • Zachary Daniels

    Assistant Manager

    2 days ago


    Zachary Daniels Manchester, United Kingdom

    **Assistant Manager | LadiesFashion Retail | Manchester |Salary up to £23,000 + Benefits and Bonus** · Zachary Daniels Retail Recruitment are currently recruiting for a fabulous fashion store in **Manchester**. You will be the Assistant Manager of a glamorous high street retailer ...

  • Zachary Daniels

    Assistant Manager

    3 days ago


    Zachary Daniels Manchester, United Kingdom

    **Assistant Manager | Salford | Big Box Retailer | Salary up to £27,000 + benefits** · Zachary Daniels Retail Recruitment are currently recruiting for an Assistant Store Manager in the Salford The retailer is a fast paced, people centric retailer. With a salary up to £27,000 plus ...

  • Zachary Daniels

    Front of House

    1 week ago


    Zachary Daniels Manchester, United Kingdom

    OFFICE CONCIERGE | FRONT OF HOUSE | LADIES FASHION RETAILER | MANCHESTER | UP TO £40,000 · An exciting opportunity has arisen to join an established ladieswear brand in the heart of Manchester. This role would allow you to see what truly goes on behind the doors of a large, inter ...


  • Creative Resource Manchester, United Kingdom

    An opportunity to work on live events at an award-winning and innovative agency in South Manchester, in the role of Senior Events Producer. · **Our Client** · Joining an agency who work with a host of large national and international brands. They have a supportive culture, focuse ...


  • Zachary Daniels Manchester, United Kingdom

    **Customer Sales Advisor | Manchester Old Trafford & Bolton|** · Up To £22,500 + fantastic bonuses (up to circa £7k depending on performance) · You get people. And you get along with people. These are qualities our client really values because the customers you'll be working with ...

  • Forward Role

    CRM Executive

    1 day ago


    Forward Role Manchester, United Kingdom Full time

    CRM Executive · £30,000 · Hybrid working (2 – 3 days in the office) · Manchester City Centre · Forward Role are working with a global Health and Fitness brand to recruit a CRM Executive to carry out end to end CRM activities, develop highly targeted CRM campaigns and deliver qua ...

  • Zachary Daniels

    Sales Advisor

    2 days ago


    Zachary Daniels Manchester, United Kingdom

    **Sales Advisor | Manchester Old Trafford & Bolton|** · Up To £21,000 + fantastic bonuses (up to circa £7k depending on performance) · You get people. And you get along with people. These are qualities our client really values because the customers you'll be working with won't al ...

  • Pinsent Masons LLP

    Paralegal

    1 week ago


    Pinsent Masons LLP Manchester, United Kingdom

    **PARALEGAL** · **Introduction** · Pinsent Masons Vario provides a range of professional services to our clients. These include flexible legal provision, diversity and inclusion consultancy, legal project management, legal technology consultancy and managed legal services. · We h ...

  • Zachary Daniels

    Creative Lead

    1 week ago


    Zachary Daniels Manchester, United Kingdom

    **Creative Lead | Apparel/ Fashion Brand Central Manchester | £40-50k + Benefits + Significant Company Discounts + Future Progression Opportunities** · We are actively searching for a senior design professional for one of our top clients within the fashion, clothing and retail in ...


  • Caroo Manchester, United Kingdom

    Role: Digital Marketing Specialist · - Location: London, can be remote (must be UK based) · - Salary: Up to £35,000 · The Company: · Caroo has partnered with a growing company based in London, they provide insights and strategic guidance and solutions to businesses. · The Role: · ...