Benefits Officer - Coventry, United Kingdom - Lynx Employment Services Ltd

Lynx Employment Services Ltd
Lynx Employment Services Ltd
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We are recruiting on behalf of our client who is looking for experienced
Benefits Officer to work from their Friargate office.

Hybrid working is available. This is a fulltime role for 3 months. A
BASIC DBS is required for the role prior to starting.


Job Purpose:


  • To administer all claims for Housing Benefit and Council Tax Support.
  • To provide a frontline service to all claimants or their representatives by responding to their needs by providing a facetoface service, and also by telephone or in writing.

Main Duties and Responsibilities:


  • Process all benefit claims, including students, war pensioners/widows, joint tenants, second adult rebate and the selfemployed, by:
  • Ensuring that claim forms are completed fully and accurately, and all information has been received in accordance with the appropriate benefit legislation.
  • Calculating overpayments for both benefits, ensuring that the appropriate decision letter is sent and that the first stage of recovery action is taken.

This will include the following:

  • Deduction from ongoing benefit.
  • Recovery from the Council Tax account.
  • Passing debt to the Overpayment Recovery Team for action.
  • Dealing with all changes of circumstances and ensure that the Benefit Record is amended as appropriate, the correct decision letter is sent and that any actions to pay or recover benefit are undertaken.
  • Updating the benefit claim via the online computer system and other computerised records relating to the benefit claim.
  • Provide an effective and efficient customer service in line with the Council's Customer Care Policies by: Dealing with enquiries from claimants or their representatives, either by personal interview, by telephone or in writing.
  • Corresponding with benefit claimants, Job Centre Plus, the Department of Work and Pensions, employers, registered social landlords, hostels, private landlords, the Council Tax Section and any other organisations to obtain information required to assess benefit.
  • Providing general advice and guidance on other welfare benefits and referring more complex cases to the Benefits Advice Line.
  • Respond to all enquiries from registered social landlords and hostel providers either in person or in writing in order to assist them in their dealings with their tenants.
  • Liaise with the Fraud Team and refer any cases where there is a possibility of benefit being claimed fraudulently.
  • Promote efficient and effective team working by mentoring other members of staff when requested, assisting with on the job training and giving advice and guidance.
  • Provide any required statistics or management information to enable the efficient running of the service.

Job Types:
Full-time, Temporary contract

Contract length: 3 months


Salary:
£23.00 per hour


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Coventry,

West Midlands:
reliably commute or plan to relocate before starting work (required)


Experience:


  • Benefits administration: 1 year (required)

Work Location:
In person

Reference ID: 399032
More jobs from Lynx Employment Services Ltd
See all jobs of Lynx Employment Services Ltd