Location Support Coordinator - Southampton, United Kingdom - Rambøll

Rambøll

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Location Support Coordinator your role will be providing a highly professional, efficient, and effective service to UK offices as one central team.

You will be responsible for creating an inspiring environment within the office where people can relax and deliver exceptional work.

This role will deliver location support, facilities tasks, IT Support and HSEQ compliance to ensure the business can successfully deliver to its clients.

This role also requires the individual to strike the appropriate balance between client care and office facilitation requirements.

You will gain knowledge of our visitors and their expectations with a view to implement approaches that add value to their experience and contribute to a culture of continuous improvement.

It is a varied and dynamic role which is all about being an organised team player with a sharp attention to detail and problem-solving skills.

This is a support services role that requires a physical presence on site, and you will be the main point of contact for your assigned office(s).

You will join our Administration Services department

Our vision is to create a centralised team who work together to deliver administrative excellence and ensure our teams and colleagues across the business can support our customers and functions.

The Location Support team will report to the Location Support Manager and will work to create a centre of excellence with consistent and standardised processes, workflow management and continuous improvement.

This role will be central to our success.

Role Responsibilities

Focus on delivering a positive visitor experience, through welcoming clients, visitors, and contractors. Maintain correct visitor signin protocols and comply with health and safety and GDPR policies and procedures
Assist with the smooth running of the office, front of house, desk bookings, car park (where applicable)
Reception duties, including meet and greet, answering incoming calls and scheduling appointments
Manage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests
Assist with reporting and logging tickets through the appropriate Support Helpdesk on behalf of clients and visitors. Ensure matters are resolved in a timely manner
Support the Location Support manager with the delivery of office facilities, support annual contractor reviews by attending monthly contractor KPI / SLA meetings
Be the onsite liaison for new starter equipment set up, assist in the new starter induction process by conducting weekly new starter office tours (emergency exits etc)
Using our cloudbased accounting software, Maconomy, logging all purchases. Inputting of invoices
Local low tech IT support
Setting up desks with docking station, ordering assets, laptops as requested
Assist with the coordination of any onsite events ensuring that all needs are met (catering, room bookings, car park requirements, etc)
Maintains our auditable records on the company's systems, databases, and procedures
Ensuring that offices are safe and secure, coordinate with the Health & Safety consultant regularly to ensure legislative requirements are met
Provide administrative support to the H&S Officer and ensure that all H&S notices, Fire Warden and First Aider information is kept up to date around the office.
Ideally a First Aider and willing to be a Fire Marshall
Maintains Ramboll high standards of Health & Safety, Quality Assurance and Environmental impact as well as ensuring office security
Ensure that the asset register and regular maintenance requirements are complete along with setting up proactive maintenance schedules
Take responsibility for the visual standards of the site and ensure that correct/accurate information is displayed in all areas around the office
Support the Location Leader where required in the delivery of location specific activities
Any other ad hoc duties to the business when required

Your starting point for constant growth

From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company.

For this role, we believe your starting point is:

Excellent planning and organizing skills
Possesses excellent skills in MS Office (Word, Excel, Outlook, Teams) as a minimum
Good communication skills, responsive and flexible
Ability to build internal and external relationships effectively
Ability to multitask and work well under pressure
Ability to think and demonstrate continuous improvement

Welcome to our Support Organisation

In Ramboll's Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business.

We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts a