Customer Service Advisor - Trafford, United Kingdom - KPJ Group

KPJ Group
KPJ Group
Verified Company
Trafford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We're hiring for a
Customer Service
Advisor to join a busy department at a fast-growing, market-leading manufacturer based in
Trafford Park, Manchester.

The purpose of your role will be to support the busy Client Services department in providing a first-class service to all clients and support them through their experience.

The role provides a communication link between their high-end discerning clients, sales, field and operational staff.


What's on offer?
- £22,000 per annum

  • Monday
  • Friday 7:30am 4:30pm
  • Immediate start available
  • Free onsite parking

What will you be doing as a Customer Service Advisor?

  • Liaising with clients and staff over issues raised pre and post installation
  • Providing prompt, courteous service to all clients
  • Updating call logging
  • Keeping office and field staff informed of key matters, reporting all incidents affecting the schedule and/or the office procedures to the department manager as they occur
  • Taking ownership of all projects and ensure correct processing of orders in accordance with departmental systems
  • Adhering to the departmental procedures as advised

What do you need?

  • Excellent verbal and written communication skills
  • Confident telephone manner
  • Accuracy and attention to detail
  • Ability to prioritise
  • I.T. literate
  • An organised approach
  • Experience in the furniture industry would be advantageous but not essential

Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Schedule:

  • Day shift
  • Monday
to Friday


Ability to commute/relocate:

  • Trafford: reliably commute or plan to relocate before starting work (required)

Work Location:
One location


Reference ID:
LYSSK59H
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