- bonus
- days annual leave plus bank holidays
- up to 10% pension contribution
- health cover up to and including family cover
- 6 x life insurance cover
Phone Banker - London, United Kingdom - The Curve Group
Description
Job Description
Client Services Associate (Banking)
Location: London City
Work arrangement: Full-time, Hybrid (2-3 days in the offices)
Salary: £33K
What you'll do
The client services associates lead the way in delivering the service the bank's clients deserve. You will engage with clients on a day-to-day basis supporting them in understanding what the bank can offer.
You may also be involved in assisting our operations team with various operational tasks across our savings and lending teams.
This is a fast-paced, busy role, ideal for those looking for a challenge and the chance to shape and grow in one of the UK's newest banks.
When you'll do it
Our client services team will be available Monday to Friday 9am – 6pm. You may on occasion be required to be available for our clients on a Saturday between 9am – 1pm.
Skills/Experience
Passionate about offering an exceptional level of client service.
Excellent communication skills (written and verbal) – ability to build rapport with clients across all communication channels
Experience within a client services or customer service environment offering outstanding levels of client service.
Tech savvy – able to navigate a broad range of internal systems and platforms, with full training and a willingness to learn
Confidence in working independently and making decisions to appropriately escalate issues to management or other departments
The ability to multitask, you'll be navigating different systems and processing information all while speaking with our clients
Experience of the principles of Treating Customers Fairly and the Conduct Rules for banks as well as awareness of Consumer Duty.
An understanding of FCA regulatory requirements, specifically in relation to Financial crime and the importance in a first line role
Privacy notice
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As part of this process, we have taken on board the personal data which you have posted into the recruitment environment to be able to see if you are a fit for one of our current or future vacancies. You can rest assured that we will never sell your data to anyone, we will protect your data and keep it always secure, we will never pass your data to a potential hiring company without your express consent, and we will only use your data to provide you with career opportunities and market intelligence
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