Product Support Specialist - London, United Kingdom - Gravity Sketch

Gravity Sketch

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

Gravity Sketch is the category leader solving the challenges faced by teams that design 3D products.

Our platform enables teams to create and communicate 3D ideas in the quickest and most intuitive way possible - whether they are globally distributed or in the same geography.

The platform is changing the way companies like Adidas and Ford carry out their day-to-day design work, helping to increase creativity, productivity, collaboration and compressing time to market.

We take a B2C approach to B2B, nurturing a large community of highly engaged design and engineering professionals using the product to redefine their digital design workflow.

Our Culture:

We're a lean but ambitious team of 100+ spread across the globe. We may be geographically spread out, but we're tied by our mission to radically change how teams communicate ideas spatially and expressively from anywhere
Our focus is on output and getting the work done, not counting the hours you work.

We appreciate that everyone has their own optimum setup, so provide flexibility in terms of when and where you get work done.

Our Values:

Impact
Ownership
Team on A Mission

Our values are at the heart of our culture, we encourage everyone to experiment, bring new ideas to the table, and challenge one another in order to arrive at the best solutions for our users.

Trust
is another fundamental, which is echoed through autonomy of our work.

We rely on each other to be resourceful, make decisions quickly, give honest feedback, ask for help, or do whatever needs to be done in order to make a positive impact on the team, users, or business.

We work hard, and know how to have fun too; with company trips, socials, sports, gaming sessions and more. We welcome you to share your hobbies with the team so we can all try something new

Overview:

Responsibilities:

Deliver worldclass product support to our community of users through our support channels
Be a Gravity Sketch product expert and understand the features and functionality of all our products better than anyone else
Create and update our library of Help Centre articles so that users always have the correct and uptodate information to hand
Create visual content to support the Help Centre articles
Own the weekly reporting on our Product Support function and deliver insights into patterns and trends in our queries and performance
Support Enterprise Customers to get hardware and software running on their internal networks and troubleshoot any issues that arise
Work with Enterprise IT teams to make the required network and security updates to allow Gravity Sketch products to run smoothly, reporting to all relevant stakeholders on progress and status updates
Liaise with our Engineering team to solve more complex networking issues
Provide regular product feedback and insights to help drive product improvements

Requirements:

Previous experience in a Product Support or Sales Engineering role
Solid technical background with understanding and/or handson experience in software development and web technologies
Organization: Excellent structure and organization, with strong attention to detail
Selfdriven: Able to hit the ground running and execute quickly once we have aligned on a plan. Selfdriven to learn, to set targets, and able to work under limited supervision
Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem
Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed
Peopleoriented: Excellent communicator both written and verbal in English, Great listening and relationshipbuilding skills

Benefits:

Uncapped holidays: The startup world is busy, we encourage taking time off to recharge and rest.
Remote Flexible working: we appreciate that everyone has their optimum setup and things to work around in life. We support remote and hybrid working as well as varying hours.

- £50 month personal wellbeing budget

Private healthcare

- £1,000 personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth.

Team lunch Wednesdays: out together in person, or virtually with food delivery credit.
Socials and a biannual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment.
Enhanced parental leave policy (maternity and paternity)
Cyclescheme & Techscheme
Chance to work at a fast growing startup changing how the products of the future are designed, and exposure to a transparent startup journey
Real work ownership you drive your own initiatives and have an opportunity to take your work all the way through to launch.
Opportun