Property Maintenance Coordinator - London, United Kingdom - UPB Head Office

UPB Head Office
UPB Head Office
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Property & Maintenance Coordinator - Award winning pub, bar and restaurant group - London - Up to £36,000 + Bonus & Benefits


We have a fantastic opportunity for a Property & Maintenance Coordinator to join the Property and Maintenance Team at our head office in London.

This is one of those roles that doesn't come around often and gets you "smack bang" in the middle of our property and maintenance department, logistics and projects as the company continues to expand.


Who we are:


Urban Pubs and Bars currently have a portfolio of over 40 eclectic properties across London and look to scale up to 65 + properties.


Ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company sites' on the night, awarded 'Best Food-led Pub Company 2021' at the R200 awards and recently winning the '2023 Best Managed Pub Company' at the Publican Awards.


Our people play a pivotal role in creating an eclectic mix of unique establishments all with a friendly atmosphere, delicious food, awesome service and an experience not to be forgotten.


What's it all about:


The role requires a highly-organised excellent communicator, acting as a key link between our field-based staff, contractors, suppliers and administrative colleagues, with a flexible approach as we go through expansion as well as maintaining our current estate.


  • Providing comprehensive administrative support to the Property Department
  • Conduct weekly structured calls with the Head of Property and lead handyman.
  • Management of the internal property system's (ProNett software) daily workflow and plan maintenance accordingly.
  • Work closely with the Head of Compliance to manage planned maintenance visits for key contractors and suppliers.
  • Distribution and responses to statutory notices alongside the Head of Property.
  • Coordination of repairs & maintenance and capital investment activity through backoffice systems, by raising orders and obtaining quotations.
  • Alongside the HOP, develop and manage contractual agreements with key suppliers and monitor KPI's to achieve agreed service levels.
  • Deal with issues efficiently and cost effectively ensuring a high level of pub manager satisfaction is achieved.
  • Based daily in the UPB office, or an UPB sites, answer all phone calls from the sites and gather information from site managers to determine service/repair issues, understand the background of the problem(s) and triage response times.
  • Effectively manage the repairs process by liaising with contractors/suppliers, and updating Pronett accordingly.
  • Be commercially aware and maintain business continuity at all times, prioritising repair activity accordingly.

What we looking for:


  • Strong people skills and engaging personality who demonstrates a fantastic customerfocussed & quality service approach
  • Excellent telephone communication skills, bring your personality
  • Effective listening & questioning skills, if you have an idea we want you to put it forward
  • Outstanding work planning skills and the ability to manage conflicting priorities effectively
  • A good understanding or exposure to the ProNett CRM system or similar systems
  • Experience working at a similar role within the hospitality sector is benifical

What's on offer:


  • Salary up to £36k p/a
  • Access to company bonus scheme
  • Get out and about, you automatically get discounts across all our pubs, bars and restaurants
  • Regular incentives and socials a fun, family atmosphere
  • 28 days holiday
  • Access to Employee Assistance Programme (EAP)
  • Good people know good people an awesome referral scheme up to £1000 per person
  • Access your Wages anytime through Wagestream
  • Birthdays are for celebrating, so have the day off on us
  • Cycle to work scheme
**_
Interested in hearing more_
, get in touch so we can arrange to meet up and show you around.


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