People Operations and Payroll Specialist - Manchester, United Kingdom - FIS

Description

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Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

Are you curious, motivated, and forward-thinking? Are you fluent in French? At Worldpay, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• France Payroll Queries
• Manage all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. ( transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
• Ensures data quality and follows global data standards.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.
• Applies knowledge of employee orientation.
• Ability to be flexible and pivot to ever changing priorities

What you bring:

• English Language – Fluent
• French Language – Fluent
• Payroll experience - desirable
• Ability to deliver excellent customer experience , resolve issues and look for continuous improvement opportunities – " Customer at the heart of everything " ethos
• Adaptable and willing to continuously learn and be proactive in picking up tasks
• Experience in using Human Resources systems, preferably Workday .
• Knowledge of Human Resources concepts, policies, and procedures
• Attention to detail and accuracy , organizational and prioritization skills
• Ability to work in an organized manner and consistently follow-up on tasks
• Ability to work both independently and in a team environment; great time management skills
• Ability to maintain confidentiality
• Ability to communicate orally and in writing in English & French
• Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
• Ability to establish and maintain effective working relationships with employees, management, and clients
• Experience with customer support: customer, interactions, addressing escalations.

What we offer you

• Competitive salary and fantastic range of benefits – private health insurance including dental, meal vouchers, private pension, sport allowance, well-being programs
• A variety of career development tools, resources and opportunities
• 26 vacation days per year and bank holidays replacement
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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