Client Relationship Manager - Manchester, United Kingdom - NQC

Description

NQC is a successful and growing software company specialising in supply chain risk management platforms.

We're in the 'Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

We work on a hybrid model and regularly meet up outside of the office for team socials and company events.

This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

The Client Delivery Team is responsible for proactively managing and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our client accounts both with Automotive OEMs and Tier one suppliers.

As Client Delivery Executive you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering.

As a Client Delivery Executive you are expected to undertake the following responsibilities as part of your day to day activities:

Assisting in the delivery of all aspects of services via emails, and calls into the portfolio of clients including the management of supply chain related campaigns and projects.

To effectively interact with internal NQC teams including the Service Delivery and Product and Assurance Team when managing campaigns and client service requirements.

To interact closely with the NQC Service Delivery team, to gather, monitor and analyse campaign performance data and ongoing campaign strategy on a weekly basis through the duration of a client campaign.

To assist in the production of relevant weekly, monthly or quarterly service delivery status reports for each client.
Plans and prioritises activities and resources to maximise performance and minimise errors.
Competitive salary package

~ Hybrid working policy
~ Private pension scheme
~25 days holiday (Increasing with service) + bank holidays
~ Health Cash Plan
~24/7 Access to a Virtual GP
~ Life Assurance (4 x Salary after probation period)
~ Regular company socials & events
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