Agent Collection - South East England, United Kingdom - Ascent

Description

We are looking for self-employed field agents in the South London area (SW/SE/BR) on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent.

You will visitcustomers at property addresses in order to facilitate account rehabilitation with their lender, depending on the client instruction type and/or customer preference, this will include reconnecting the customer directly with the lender, completing a full fact find face to face interview at the customer property or undertaking Zoom/video interviews.

A competitive pay rate depending on type of cases worked
Flexible hours

As a field agent, you will be arranging and attending reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties.

Conducting enquires on behalf of insurance companies with regard to Personal Injury claims and Probate matters.

Processing all visits, contacting customers, subjects of claims and relevant third parties in order to obtain information in accordance with client instructions.

Working with MI and root cause data to provide and feedback and support to self-employed agents both remotely and through physical meetings/shadowing with a view to driving quality

Manage workload and allocated territory in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work levels, route planning and customer availability.

Record customer complaints and relevant information accurately in accordance with complaints procedure.
Experience as a self-employed field agent (working in debt recovery)
Previous knowledge of a consumer or financial market
Driving license

If you are based in or around South London area (SW/SE/BR) and are happy to work on a self-employed basis, please apply.