Customer Care - London, United Kingdom - Activ Camps

Activ Camps

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London.

We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers.

We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team.

This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families.

Key Responsibilities

To handle all bookings, cancellations and changes to bookings with efficiency
To clearly and confidently communicate Activ Camps' policies, procedure and terms of booking to parents and carers
To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner
To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant
To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated
To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site
To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends
To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers
To support the general organisation and administration of Activ Camps.

Personal Specifications

Essential Attributes:

Previous experience in customer service and administrative roles
Outstanding verbal and written communication skills
Excellent numerical skills
Previous experience working with Google Sheets/Excel spreadsheets
Proactive and resolutionfocused, with the capability of working independently

Desirable Attributes:

Passionate about children and/or sports and outdoor activities
Experience working within the childcare industry
An understanding of differing Special Educational Needs and Disabilities
Knowledge of Childcare Voucher & Tax-Free Childcare payment processes

Salary:

£26,000 per annum

Contract:

Full Time Contract

Start date:

Tuesday 7th May 2024

Work hours:

During the school holidays hours will vary based on the requirements of our camps and clubs

Holidays:

23 days pro-rata plus all public holidays

Location:

Company Office in Brixton, London, with the possibility to work from home on occasion

Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed.

Safeguarding

Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people.

Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy.

Inclusion & Diversity

How to apply