Desktop Support Analyst - Crawley, United Kingdom - Omega Resource Group Limited

Omega Resource Group Limited

Verified Company

Crawley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Position:
Desktop Support Analyst

Type:
FTC 6 Months

Location:
Crawley

Salary:
DOE
Our client is a leading manufacturer of industry improving technology with multiple sites across the UK and beyond.

Job Summary

Desktop Support is the second point of escalation for the resolution of customer PC related Incidents, requests, or changes as per the established Service Level Agreements (SLA)

Primary Duties and Responsibilities Include:

Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
Assist and work closely with SSO on IT security issue and virus eradication effort.
Have a good understanding on the IT pricing.
Have a good understanding of the IT Processes and Procedures
Comply with IT standard processes and procedures.
Active participation in regular staff meetings as coordinated by Service Delivery manager
Maintain working area to professional standards.
Comply with QHSE and IT security policies

Education Required:

BSc and 1-2 years experience or 5+ years IT support experience (when degree is not held, prior formal technical training in relevant technical area and in people and business management skills can compensate.

Technical Skills Required:

Indepth knowledge of PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.

Certifications:

MCP on Windows certification preferred
Dell certification preferred

Experience Required:

Minimum 2 years on-site support experience supporting multiple operating systems.

Experience working within an IT customer service focused environment.

Omega Resource Group is acting as an Employment Business in relation to this vacancy.