Desktop Support Technician L1 - Cramlington, United Kingdom - AMS Accelerate IT

Description

Job Description

Job Description

Educational Qualifications: Degree in Computer Science or IT domain

Experience needed: min 1 to 3 years of relevant experience

a) Smart hands & eyes, PC Break Fix & Repair (IMAC), kiosk support, concierge support, project, asset management & disposition, site support specialists, advanced swap deport repair, Capital Asset Management, Installations and migration, Meeting & Collaboration Services and project Management.

b) - IMAC-Install Move Add and Change

Migrations

Repair Services

EUCE-End User Computing Environment covers the performance of IMAC, Incident and Inventory

Asset Management Services

Equipment Disposal

PC Replacement Programme

Loan Pool

c) - VIP Concierge Services

Control Self Assessments (CSA / Audit Services)

Smart Hands & Eyes

Cable Patching Service Structured

Network Devices / Services IMAC

PABX IMAC

Telephony IMAC

Data Recovery Services

Inventory Management (spare pool, loaner pool, CBD inventory)

d) - Service Request Management

Image, Print, Scan Services

Infrastructure Support Services

Kiosk Services

Meeting Site Support

Large Virtual Meeting Support (CEO Webcast)

Language skills:

Local Native of UK

English