Hotel Wedding and Events Coordinator - Tarporley, United Kingdom - Willington Hall Hotel

Description

Willington Hall Hotel is a small business in Tarporley. We are professional, agile, professional, and our goal is to exceed customer expectations.


Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Checkin and checkout guests, ensuring accuracy of information
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Assist with reservations and room assignments
• Maintain a clean and organized front desk area
• Handle cash transactions and maintain accurate records
• Answer phone calls and direct them to the appropriate department or staff member
• Assist with administrative tasks as needed

Requirements:

• Previous experience in a similar role preferred

- previous experience in hotel PMS i.e. Opera, Rezlynx etc.

• Excellent communication and interpersonal skills
• Strong customer service skills with a friendly and professional demeanor
• Ability to handle difficult situations with patience and professionalism
• Knowledge of hotel operations and guest services
• Familiarity with phone etiquette and proper phone handling procedures
• Strong organizational skills with the ability to multitask effectively
• Proven experience in a similar role
• Strong time management and organizational skills
• Excellent communication and interpersonal skills
• Knowledge of industry trends and best practices
• Ability to work under pressure and meet deadlines
• Experience with event planning is a plus
• Hospitality or customer service experience in a restaurant or hotel setting is preferred

Salary:
£18,258.58-£24,960.00 per year


Benefits:

• Company events
• Company pension
• Onsite parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Experience:

Event Management: 1 year (preferred)


Work Location:
In person